Where have my new device gone?

Hello Community,
I have two identical new presence sensors, zigbee.
When i add the second One, I am not able find It anywhere.
Don’t know what to do, never happened to you?
Many thanks,
Paolo

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check in the room where your hub is located.

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The first place where I checked. Nothing in any room.
Consider that during the pairing process, the device is correclty named and associated to the hub’s room.

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Just a thought: you might want to close the app and re-open it, just to be sure it is in sync with the hub data!

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Also look in the Advanced Web App

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Yes, in the advanced app is present

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After I checked on the advanced app, the device appared on the app! It seems an alignment delay, but in any case a strange behavior.
Many many thanks!
P

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