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What happened Smartthings? - Support is now terrible

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support

jkp January 18, 2019, 3:30pm 3

What does a customer need to do for SmartThings support to get back to them? General Discussion

I logged a support case on 12/30 and received a confirmation email but no one from SmartThings has tried to contact me. I a few days after that I replied to the confirmation but still no contact from SmartThings. So yesterday I logged a new case, same issue, received a confirmation email but again, no one from SmartThings has followed up on either case.

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