What Cloud does SmartThings use?

[JDRoberts]

They use AWS, but most of the outages have been due to database issues, not transactional cloud access.

A Message from Alex on Platform Improvements and Our Plan Forward

First, I want to let you know that everyone at SmartThings is fully aware of the issues that have been affecting platform reliability. In the past few weeks, we’ve redoubled our efforts to make some fundamental improvements that will soon be felt by all of you in your everyday experience with SmartThings. Know that these improvements are only the beginning, that we are in this for the long term, and that we are absolutely committed to building the best, most open platform in the world. It’s just scratching the surface, but I’d like to take you through the technical details of some of the changes we’ve implemented recently: Smart Home Monitor We’ve made a few changes to Smart Home Monitor that should help to resolve issues with data consistency, load time, and Arming/Disarming. The fir…

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Cloud Talk

Post Mortem From 6/15/2016 Outage Link Notes From Cloud Engineer @vlad At 3:30 our monitoring tools alerted us that our API cluster went down. This is the part of the platform that serves graph.api.smartthings.com & mobile devices. This is when consumers would have begun to notice the crash. At this time our device cluster also began to struggle and monitoring tools alerted a spike in database connections. Engineering identified our caching layer as the source of the increased load on our databases. Operations on the caching layer began to fail, which pushed an overwhelming amount of traffic to our databases. This resulted in many operations timing out and decreased throughput. Upon further investigation, engineering identified a pattern: After a Cache server threw a certain excep…