I have a factory reset hub v2 because it’s been packed away for nearly 2 years. I haven’t got the welcome code for it anymore so can someone help me with this please? The serial number is: 4000139403
You need to reach out to ST Customer Support directly to get the Welcome Code. There are currently no ST staff monitoring the forums. You can use the app by tapping on Menu and selecting Contact us or going to Samsung.com, scroll to the bottom and tap on Support.
if in a region outside the US, try the Whatsapp option if available.
You are going to experience an expired security certificate that you will need to resolve. Follow the guide in the following thread: Troubleshooting SmartThings Hub 2018 and Aeotec Hub (applies to V2 hub as well). Some users find it to be a hard task so be prepared. Do a search in that thread for your Router brand and you may get helpful tips from other users for that brand.
The support is rubbish.
Historically I have found SmartThings support excellent. I got welcome codes for my two spare V2 hubs within a day or two. Possibly something has changed recently.
there could be ST staff monitoring this website. How would we know otherwise?
I hope there are, as they’d be missing a trick if they weren’t. However the active role being played on the forum by development support team members provided by a SmartThings partner would appear to have ceased, at least for the moment.
I am naturally pedantic, but I do feel that ‘There are currently no ST staff monitoring the forums’ is a pretty reasonable statement that effectively manages expectations as things stand.
As an aside, is ‘build@smartthings.com’ still active?