Welcome code for Smarthings hub v2

Devices & Integrations
23

Hello, I too need the welcome code for the v2 hub. Serial number is 400275069. Thanks

24

Hi @petrace2302
Could you please send us a photo of your hub where the serial number is clearly visible? We’re currently unable to find that number in our system.

26

Thank you for your patience. I have already found the code. Thank you.

27

Also need the welcome code. SN: 3000121948

28

Hi @mfrank21
I sent you the welcome through a DM

29

Hi can assistance be given for my hub that I recently purchased ?

Sn 3000260864

20260519_215713
20260519_2157131920×2560 342 KB

30

Hi @IkanEP

I reviewed you Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

Please follow these steps:

If you are using batteries for the V2, you should remove them

Factory Reset (Using Ethernet Cable)

  1. Unplug the hub from power.
  2. Connect an Ethernet cable from the hub directly to your router.
  3. Press and hold the reset button on the hub.
  4. While still holding the reset button, plug the hub back into power.
  5. Continue holding the button for approximately 15–30 seconds.
  6. Release the button when the LED changes color (usually flashing yellow or red).
  7. Allow the hub to complete the reset and enter setup / pairing mode.
  8. Open the SmartThings app and set up the hub as a new device.
31

I did the factory reset it’s currently connected, but I can’t add it to my account since I don’t have a welcome code

32

I sent you the welcome code through a DM

33

My hub stopped working ove the weekend. Can you send me the welcome code.

1779656285782423466540355023006
17796562857824234665403550230061920×3410 740 KB

34

You know they are going to ask why it stopped working? Or at least, I would ask :grin:

35

Verizon upgraded the router and disconnected everything. Now refuses to connect to new router via ethernet.

37

Hi @Daniel_Gold
Your hub still appears as installed on the account. In order for us to provide a new Welcome Code, the hub would first need to be factory reset.

Before doing that, we would recommend trying to reboot/restart the hub to see if it recovers properly.

If the issue continues after the reboot, please submit a report through the SmartThings app so Customer Support can investigate further and guide you through the next steps if a reset becomes necessary.

From the ST app

Note: Remember that to open a report of an issue, such as not being able to connect a device, you need to reproduce the issue first and follow the steps below immediately after.

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “Contact Us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request

Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.

38

Got a hub v2 second hand. Did a factory reset

Sn 3000166483. Can I get a new code please?

39

I sent you the welcome code through a DM

40

Hey could I get a welcome code for SN 4000311230, I’ve done a factory reset, Thanks.

41

Hi @Daniel_Piggott
I sent you the welcome code through a DM

43

Hi! Would I be able to get a Welcome Code for SN 4000303874? Thanks in advance.

44

Hi, @AndiCH
I sent you a DM with the information.
Please let us know if you have any questions.