webCoRE Forum Username Policy & Verification

I registered for webcore a long time ago (maybe 1.5 - 2 years ago) now when I went to recently edit my piston everything is gone in the ST UI and this site no longer has any record of my account so I can’t recover my password or login. Not quite sure how to get back in and recover my pistons which are actually still working despite not being able to see them. Any guidance would be appreciated.

Do you mean https://dashboard.webcore.co ? Do you get the login prompt? If you login, do you get any error messages? Need more details.

I mean that it’s like I never had an account…

  • The dashboard login comes up but it doesn’t take my password. It just refreshes the login box and clears it
  • I can’t login to the webcore forum because it has no record of me.
  • When I try to recover my password, it says there’s no account with my email associated.
  • In the Smart things UI, webcore is still installed, however there are no pistons shown to be configured.
  • In the smartthings IDE site, all 4 of the webcore smartapps still show up (they were outdated and I just updated them from the repository) but that didn’t fix the issue.

For some reason the piston logic seems to still be on my hub because i have devices that are being activated per the rules I configured in the pistons.

Ahhh… the dashboard and the webcore community forum are different logins. To reset the dashboard password, open the ST Classic app, go to Automation > SmartApps > your instance of webcore > Settings > Security

Sounds like you may not have a webcore community account, so you can go over there and set up a new account.

thanks so much for reminding me how to reset to password. I can’t believe I forgot about that.

Ha, it’s been so long that I last logged in that I forgot that the pistons no longer show up in the app and are configured on in the dashboard.

It’s been a long day, thanks for your help!

1 Like

I can confirm you don’t have a webCoRE FORUM account, but as you’ve already discovered, that is a completely different system to where pistons are built.

If you once had a forum account, it may have been deleted if you never verified the username, but feel free to sign up again and post on here to confirm you have used the same name on both forums.

I don’t know what a PM is?

1 Like

My user names and passwords are the same for both the forums

1 Like

PM = Private message… but only available for users on trust level 1 and above… new users like yourself start on trust level 0 and cannot send PM’s, hence why I maintain this public thread to cater for new users.

Same username. But why do you need that info.?

1 Like

Same on both forums

1 Like

Just to maintain continuity between the two forums, only you can use @MCK on the webCoRE forum, as it’s your name on here.

What we want to avoid is someone taking the name of an established ST forum user, and masquerading as that user on the webCoRE forum.

This is of particular concern when users pick the names of ST staff, as they could potentially trick someone into handing over access credentials… we just applied a blanket rule to protect everyone.

I just created an ST Community login with the same username. When I created the WebCore login, I stated that I did not have a ST Community login, which was correct at the time.

1 Like

I did message @RobinWinbourne here, but just in case, this is the same name as I use there.

1 Like

I have the same username on both forums.

1 Like

Just registered on webCoRE with same username as here, SlapDaddy.

1 Like

Hi, I just signed up to the SmartThings community today with the same name - tinkr

Thanks for the topic @RobinWinbourne

Looking forward to learning more. Peter

1 Like

Have the same userid on both forums. Thanks

1 Like

Hey. Just registered with the same username. This is me👍🏿

1 Like

Hello world…Soylent here and Soylent on webCoRE too :wink:

1 Like

© 2019 SmartThings, Inc. All Rights Reserved. Terms of Use | Privacy Policy

SmartThings; SmartApps®; Physical Graph; Hello, Home; and Hello, Smart Home are all trademarks of the SmartThings, Inc.