I have the washer/dryer (WD80T634DBH/S7) for two years and everything in the app was working without a problem. For a month or two, the device is still connected to smartthings, the indications are correct and the automations run as expected, but when you open the device tile inside the app, it shows just a blank screen. At first it was happening only occasionally, but for the last few weeks it’s always the case. No controls are shown, making it impossible to use any advanced features. It behaves exactly the same on 3 separate samsung devices (two different phones and a tablet), and no amount of clearing cache or reinstalling the app helps to get the controls to show up.
The washer specific controls aren’t available on the web page, either.
I’ve submitted the problem with logs trough the members app and the responce was absolutely inadequate as if generated by Chat GPT -3.
I followed up by providing a video demonstrating the issue and the latest request of theirs was for me to provide device and contact details, although i pointed out a number of time that the problem i have is with the SmartThings android app, not the washer itself.
Since i am not sure how long this will take, and if there’s gonna be any sensible development, i thought to bring it up here, in case someone could suggest workaround (other than clear data/cache & reinstall, since these don’t help).
Does someone know how long does it usually take for Samsung to sort this stuff out? The last message i got from them in the Members app was on 3rd of Septemberz so it’s been 10 days without reply and more than a month without access to the smarts of the washing machine.
Here’s a screen recording showing the problem.
It looks like there’s a problem with the plugin or something, but again, reinstalling the ST app or reconnecting the appliance doesn’t help fix it.
More than likely it is an app issue. Samsung SmartThings does not provide any time frame on fixes or expected release dates for apps. Now and again, Support may respond that they have identified the issue and will resolve it in their next app release but not always.
Be sure to submit error or app logs when you contact them.
As frustrating as it is for you… your only option is to wait it out. Keep your app up to date with the latest version. You can also try requesting it to be moved up to a higher level of Support.
Thanks, i already did submit everything the people on the Samsung Members app asked for, including the logs. But they appear to be generic Samsung support with no knowledge of ST. I am also running the latest version of the app. The lack of acknowledgement is what drives me mad. And all suggestions to backup and rset the phone… Maybe all 3 of them…
The thing is i tried at least two older version with exacly the same result, which let me to believe that it could be the plugin, and not the app itself.
Maybe all 3 of them…