Vivint Recalls Remotec ZD100 Z-Wave Switch

Devices & Integrations
1

I purchased 2 of these from Amazon and got a recall notice via email this morning instructing me to contact Vivint to get it replaced. Units effected start within the serial number range 1115-1440. There is an issue with devices connected to them catching on fire.

I called Vivint and they said “Sorry… you are not a Vivint customer. Call Amazon.” I called Amazon and they offered to put me in contact with the original seller to ask for a refund. I may be out $60 for the 2 units I have. If you have these units you may run into the same problem. Mine have worked very well but now I am going to remove them from my setup just in case.

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2

I have several Remotec ZDS-100DS (sold off as Vivint surplus).

Maybe the same switch and/or issues?

Amazon has an A-to-Z guarantee and will make things right if you first contact the original seller and then open a dispute case if necessary.

Do you have more details on the recall?

3

Wow that’s really shady. I heard about this recall. Time to shame vivant much? ST Branded products would always have ST behind them, especially when safety comes in.

4

Here is the recall notice:
http://www.cpsc.gov/en/Recalls/Recall-Alerts/2015/Vivint-Recalls-Remotec-Dimming-Switch-Modules/

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5

Yup… Thems the ones I have.

I think I got most on eBay, so no much chance of a refund, unless “recalls” are covered somewhere in eBay’s policies, or if the right party at Vivint or Remotec takes responsibility.

I know there is some risk when buying obvious surplus, but it is illegal to sell items with known recall. Not sure what the law requires of resales prior to recall.

6

Yeah, I saw those were selling on eBay really cheap and was tempted to buy. Good thing I didn’t. In the end, you always get what you paid for.