# Virtual switch problems?

**URL:** <https://community.smartthings.com/t/virtual-switch-problems/212707>\
**Category:** General Discussion\
**Created:** [November 27, 2020, 6:48pm UTC](https://community.smartthings.com/t/virtual-switch-problems/212707 "2020-11-27T18:48:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jani](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jani/32/95144_2.png) [@Jani](https://community.smartthings.com/u/Jani)\
**Post date:** [November 27, 2020, 6:48pm UTC](https://community.smartthings.com/t/virtual-switch-problems/212707/1 "2020-11-27T18:48:42Z")

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I have a lot of virtual switches that I use with automations and webcore. Lately I have noticed that some of the switches are not working all the time. For example webcore tries to turn virtual switch off and nothing happens. I went to application and manually turned switch off. I get nothing to history even though switch turns off. Same has happened before but with different virtual switches.

Anyone else seeing same thing?

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**Author:** ![JDRoberts](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdroberts/32/56577_2.png) [@JDRoberts](https://community.smartthings.com/u/JDRoberts)\
**Post date:** [November 27, 2020, 6:51pm UTC](https://community.smartthings.com/t/virtual-switch-problems/212707/2 "2020-11-27T18:51:19Z")

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There are multiple things that can cause this, but over the last couple of days some customers, but not all, definitely had some virtual switches affected by the following:

> [@The Great IOT Cloud Outage of Nov 2020](https://community.smartthings.com/t/the-great-iot-cloud-outage-of-nov-2020/212691):
>
> The day before Thanksgiving, one of Amazon Web services server farms, the one in Virginia, started having problems and there were major outages over the next 36 hours. This affected a wide range of IOT customers. Alexa routines, of course. Ring. But also a lot of third-party customers who used those servers for at least some of their users. That included: Adobe Amazon Photos Amazon Alexa routines Arlo Hulu iRobot Lutron Login Services Rakuten Ring SmartThings Switchbot Twilio WeMo and many more. disappointed_relieved But not all of the customers for any of those companies. Just the ones whose accounts were handled by those particular servers. And only for the cloud-based features hosted on those servers. The thing is… That same region went down two years ago. …

I think it’s supposed to be resolved by now, though.

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**Author:** ![swade](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@swade](https://community.smartthings.com/u/swade)\
**Post date:** [November 27, 2020, 6:54pm UTC](https://community.smartthings.com/t/virtual-switch-problems/212707/3 "2020-11-27T18:54:46Z")

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Mine are working within SmartThings . I see them working and have history with webcore pistons. What I don’t have working is with virtual switches in Amazon Alexa routines.

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**Author:** ![the\_garz](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/the_garz/32/100836_2.png) [@the\_garz](https://community.smartthings.com/u/the_garz)\
**Post date:** [February 25, 2021, 7:20pm UTC](https://community.smartthings.com/t/virtual-switch-problems/212707/4 "2021-02-25T19:20:02Z")

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> [@swade](#):
>
> Amazon Alexa routines

did you ever figure out why they stopped working? Mine did too. I have a virtual switch trigger an amazon playlist for my son’s sleepy time routine. Hasn’t worked in weeks. Tried so many different things.