That last bit is a tad overdoing it. I’m sorry your experience blows. My experience with Hue has been perfect and only gets better. My ST V1 experience was hit or miss - beta mode really, but I honestly think I had a bad hub. I was very reluctant to purchase V2. In fact I intended not to buy it. I’m glad that I did though because it is snappier than ever and has operated without a single flaw since it went live.