V3 Hub joined as Hub-thing (a new room is also created)

Devices & Integrations
1

Not sure, if this adds anything to this ongoing pain and “discussion”. But I have two small observations to tell while trying to unsuccessfully install a second v3 Hub into my account.

While installing/connecting this new device with my account, it immidiately creates a “hub-thing” as device profile which can be seen via the Advanced Web Portal of ST. And it never changes from this within the whole and unsuccesfull installation process; but it creates a new room in this location - although I did choose a specific existing room to use this hub in. and the name of the room is excatly the name ot the room my first ST Hub v3 is positioned in. different location, same room name.
I never get the chance to give the new hub its own Device Name in the process, but it is the same device name as my first modell. May this cause a problem during the installation process? If not, where and why does the room name come from?

2

Hi, @stillerson

This is interesting.
Which app version are you using? The behavior of creating a new room with the same name is weird. Which error code are you getting when the installation fails?

The Hub’s device name shouldn’t be an issue since you only see the “friendly” name, but it is known in the backend thanks to its EUI and device ID.

3

Hi @nayelyz,

App Version on Android 1.8.45.24
Device Label: Hub
Device Name: SmartThingsv3 Hub (Is this a default name or is this mysterioulsy the name I gave my other/older hub years ago?)
Device Profile: hub-thing
Hardware seems to be untouched/not used ever- since 2019. (bit-rot?)

Screenshot_20260422_124452_Chrome
Screenshot_20260422_124452_Chrome1080×2340 117 KB

My process so far, tried a few times regarding the “timing” of the unblocking. And it isn’t any different then many others here already described as either “solution” or “not working”; funny enough.

1.) Deleting all data artifacts in the ST Cloud and App regarding the unlucky Hub, cleared Cache of the App.
2.) Set a UDP block within my AVM Fritzbox by putting both Hub IPs (LAN and Wifi) in a dedicated profile with no network connection besides “browsing and mail”.
3.) Hard Reset of Hub. Short sequence of flashing yellow, constant yellow, constant pink, short flashing of blue, pulsing red&green

Hub is connected via Ethernet to a Switch, not my Router.
4.) Start the Installation process with the ST App on my Android phone (or tablet, tried both)
5.) Choose Ethernet (or Wifi - tried both)

Option A: Error code 33-504. “Hub is offline”. I then unblock the network traffic within my Router. Error code 33-513. “Hub reset is required”. Back to square one.

Option B: ST App shows: Device connected to the Cloud/registering in my account, downloading… , then the hub-thing entry appears in the cloud backend/database. I then unblock the network traffic. ST App shows: Update in progress with ongoing percentage up to 99. In the meantime: the LED is back to constant blue, no red/green pulsing although the apps says the update is installing. so I guess, the app does not show whats really happening: the process stalled
The LED stays blue all night long. No further update, no progress. It seems the process stopped right after the database entry “hub-thing” was created?

And also: no further indication, why the “hub-thing” was created in this specific room, which was not part of the location (“garden”) I tried to hub to be in, but the room exists in my default location (“home”) where a similar v3 hub is in use for years.

___
Update: It seems, the created room is the default room which Smartthings generates on its own. “Living Room”. Which seems to indicates, that the Hub does NOT completely connect to my account/location at all during the installation process right from the beginning?

___
Copy of Hub logs on USB Stick does not work. USB Stick is formated with FAT32, purple LED does not appear while pushing the reset button.
Officially out of options.
I did get the rawJSON from the Advanced Web Portal, and everything seems to be dead. no firmware entry. only “false” with regards to the radio modules…

4

This is a generic name, and it doesn’t need to be unique.

This is strange, but they might have more info on what the issue is.

I looked at the Mobile client errors and saw the following:
The 33-504 error means “No internet while home AP connected”
The 33-513 error means “Hub not reset and is already claimed”.

So, a couple of things:

  1. Based on your description, it seems you have an advanced network setup, correct? I don’t know if something could be blocking the connection. Since there are two reasons the error 33-504 is received:

We need to make sure this is only due to the certificate and without the logs is hard to do so.
3. If the port block isn’t working in yours, the suggestion is to try to install your hub in a friend’s/family member’s house. And take it back once it gets configured
4. Have you tried if once you can see the hub in the Advanced Users app you also get the option of “dump hub logs”?

5

The hub Edge driver seems to exist to assign profiles to hubs. The ‘hub-thing’ profile is a generic profile that gets used for V2 and V3 hubs. My V3 hubs predate the driver.