I’ve just gone back through the main topic to do with the firmware upgrade issues. I think there are around a dozen or so who report that their hubs were bricked, either resulting in solid red lights or solid blue or flashing blue.
It seems to me that our issue has been swamped by a larger number with general hub and z-wave device stability issues.
I am having trouble getting further responses from U.K. support. The first line support person said they would have to enlist support from other more knowledgeable people but then nothing…
So, our systems were working normally, the firmware release happened on 27th March and it killed the hubs stone dead, apparently irretrievably with their comms capability crippled.
Maybe the z-wave stability issues hit more people, or a hub going repeatedly offline is more tangible but having the hub totally killed should be getting more attention, surely?
Does anyone have any ideas on how we can collectively assemble the information on dead hubs and negotiate a compensation?