Hello I recently bought a Smartthings Cam, I also have the Hub and a couple other sensors. I installed the Cam and everything works fine, but I would like to get more than 10 second clips, as I have read you get subscribe to the Premium Plan and get 60s clips. I looked everywhere and can’t find the option to upgrade.
If I go into the Smartthings app, select the camera, press the three dots menu at the top right and press “My info” all I see is the free Basic Plan which comes default, and no options to upgrade or select another plan.
What am I doing wrong?
Yea I followed all these steps, but on the “My info” page it only shows the current plan which is basic, nothing is clickable on that page except the “terms and conditions” of the Basic plan.
Are you still in you 30 day trial period? If so, it will show up after your trial period ends. During the trial you should be able to select either 10 seconds or 60 seconds.
I was never offered a 30 day trial, and I can’t select more than 10 second clips. Also in the “My info” tab it says I’m on Basic plan. Could this be a region thing? This is in Canada.
Hey there @ferret, just to confirm you went to the video plan subscription page located here ( https://videoplan.smartthings.com/subscriptions.) and after entering your credentials on the “my info” page and you don’t see any option to actually subscribe just what the options offer?
Yes this is correct. All that is shown are name/email and the Basic plan. There is no option to “enter my credentials” on the “my info” page, nothing is clickable. Thanks
I contacted support and it turns out it’s not just supported in Canada. It’s kind of a bummer since 10s clips are just not long enough to record intrusions, and there seems to be a ~30s cooldown after a clip was recorded for the next one to start, so it’s 10s on, 30s off, basically missing three quarters of the action.
They should just unable 60s clips by default for regions where they can’t take payments yet until they roll it out.
I tried making a new Samsung account to see if I could select USA as region perhaps but it selects it automatically for you. Is there any way to do it maybe using a VPN? Really hope I can find a way to get the Premium subscription.
I bought the Aeotec 360 cam and have the same problem. In Spain there is no way to upgrade the plan. @blake.arnold: is there any chance to change the plan?
Good morning, I would also be interested for a solution here! Also to find an overview somewhere what plans would be availible. Perhaps I try my relatives in the US to activate. Thanks Oliver
I’m assuming you are located in Germany by your username, I’m unable to confirm if the plan is available in your region being in the US, you may want to reach out to your support team to verify here: Help&Contact Us | Samsung Deutschland. However, I wanted to provide you with the requested overview of what the differences are between the Basic Plan(Free) and the Premium(Paid) Subscription.
You can find the information on the differences between the plans here in this troubleshooting article: Set up and use the SmartThings Cam It is located under “Differences between Plans”.
Additionally, the steps provided to set up the plan are provided below:
Navigate to the SmartThings app. Tap Menu (the three horizontal lines), tap All devices, and then tap SmartThings Cam. Tap More options (the three vertical dots), and then tap My info. Select the type of plan you want to subscribe to. Fill out the payment options, and then tap Subscribe.
SmartThings Video plan Shows basic on the website and app. With no way to upgrade it in the app or web site.
10 seconds is obviously pointless and I need it upgraded. Also I would like more than 4 cameras on my account. I am not going to add a 2nd account to bypass that, I need them on one account.
I am fine with paying for the upgrade. Do I need to spoof my address to a country where the service is available. I currently live in the UK. If so which countries in the world do I need to VPN into and set up a private payment account from?
This really pisses me off that Samsung via Aeotec will sell my five Cam 360 SmartThings cameras on Amazon UK but not give me the ability to actually use them it’s a joke and I am the punch line.
Alternatively can I change the cloud ip address that the cameras send their feed to. I be happy to use either Amazon or Apple or Google cloud service if Samsung are no longer offering cloud services for their SmartThings devices anymore!
This has been going on for years I can only assume Samsung has given up all support for this tech and Aeotec will sell the hardware but don’t give two hoots about the software integration.
This means that the camera is pretty much useless for the purpose I bought it for 