Hi Everyone, We are excited to announce changes to the SmartThings Community! These include: Design refresh - Pardon our dust while we move things around. Don’t worry if you cannot find a thread right away - nothing will be removed. Staff Support - We have dedicated staff available to help end us…

IMO, it was a little strange to have a UK specific section, but not one for other countries/regions since SmartThings is a global platform. With that said, i think it may have been better to add those other regions instead of removing UK :confused:

At the time the UK section was added, it was the only non-North American region that officially had support. And the official knowledge base still has only two sections: US or UK. https://support.smartthings.com/hc/en-gb [image] So That part (The old organization) makes sense, for now. …

Support seems to be still only US and UK. I haven’t heard any official German or South Korean support lines/email addresses. The UK section was really useful to differentiate devices sold in the UK/EU. Like many Yale products.

Technically there is support for all regions through the Help section of the new app. Now whether that gets you a generic Samsung person or a SmartThings specialist in all countries, i’m not sure.

Really? [image] SmartThings has No Support in Australia General Discussion I run in to an issue with my hub/account and contacted SmartThings support on Samsungs website. The USA team replied fairly quickly but informed me i need to contact SmartThings Australia support a…

Samsung support is smartthings support. I’m not saying it’s good. It actually sounds downright terrible in Australia.

[image] GSzabados: The UK section was really useful to differentiate devices sold in the UK/EU. Like many Yale products. It was even more than that. :sunglasses: as you mentioned, available Device selection is different. It is very frustrating for someone from the UK to ask a question abou…

[image] Automated_House: Technically there is support for all regions through the Help section of the new app. Now whether that gets you a generic Samsung person or a SmartThings specialist in all countries, i’m not sure. It doesn’t seem to get you anybody when used from the UK …

Exhibit A: Can't get a 3-position Varilight switch to dim up and down with Fibaro Dimmer 2 This is in the “general discussion” category. It’s obvious to me that the person lives in the UK but I would bet it’s not obvious to many of our US community members. There’s no tag on it. And the same pers…

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GSzabados (Gabor Szabados) March 25, 2020, 8:56pm 16

Really?

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