Updated to Android 10, now my Kwikset 910 smart lock doesn't work

[agentfitz (Brian)]

I have the Kwikset 910. I was adding and removing codes on the new SmartThings app (not the classic) for weeks without difficulty.

My Pixel 2XL phone updated to Android 10. Now I can’t manage lock codes using either the classic or new SmartThings app.

Is there a workaround or fix for this? It’s really causing me headaches!

Thanks,
Brian

[sidjohn1]

New Smartthings app and Android 10

Got version 1.7.38-21 yesterday and everything appears to be working again. Home screen widgets showed up as of v1.7.37-25 and now clicking on them no longer crashes the app. A couple of other variables that changed for me: I updated the Sonos integration via graph.api.smartthings.com I switched Pixel 2XLs and upon logging in after the 1.7.38-21 update, the app asked for a new (cryptically named) Android permission related to Bluetooth & Wifi. (I had logged into v1.7.37-25 on this new phone and did not receive that permission request.) I cannot seem to find this new perm in the Android 10 permission manager, however.

[agentfitz (Brian)]

Thanks for chiming in.

I already have SmartThings app 1.7.38-21

Unfortunately, when I add the “Smart Lock Guest Access” automation it doesn’t do anything. It walks me through granting permissions, and when that is complete, I proceed to the home screen where “Smart Lock Guest Access” appears.

From the home screen, if I click on “Smart Lock Guest Access” it says “Couldn’t download Smart Lock Guest Access. Try again.”

I am definitely connected to the internet, etc.

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

You can try to uninstall and reinstall the app. Maybe try the Classic app. If all else fails check out the LUM SmartApp to manage user codes:

[RELEASE] Lock User Management (LUM)

Lock User Management (LUM) is a reliable Lock Manager for remotely managing users and locks It works with the standard Z-Wave Lock/ZigBee device handler that comes with SmartThings and works with any lock that supports remote codes. It can be used to program user codes, be notified when user codes are used and also take actions when codes are used. For automatically generating user codes for rental properties check out Rental Lock Automater (RLA). [File_015] [File_016] [File_008] [File_009] [File_017] [File_018] [File_019] [File_020] [File_021] [File_022] [File_023] [File_010] [File_011] [File_012] [File_013] [File_014] You can find installation instructions for LUM here Lock Code User Management (LUM) is a very reliable and comprehensive commercial grade Lock and User Code Man…

[agentfitz (Brian)]

I tried the classic app and couldn’t get it to work there either unfortunately.

What is the “LUM SmartApp” and how do I get access to it? Being a smart home newbie I went to the Google Play store, but I’m guessing that’s not the correct place. Can you point me in the right direction on that?

[lflorack (Lee Florack)]

Can you point me in the right direction on that?

Web: http://smartthings.rboyapps.com/ (includes instructions to gain access)
Facebook: https://www.facebook.com/RBoySTApps/

Let me also say that I’m using (4) SmartApps and (6) device handlers (DTH) and they all work very well. I can recommend that the cost for access to all the apps and DTH’s is well worth it.

[agentfitz (Brian)]

Thanks for chiming in. That website is really wordy (and sounds complicated).

Can you give me a basic sense of how this works?

Do you add these apps through the the SmartThings app? Is it very straightforward and quick to setup?

[lflorack (Lee Florack)]

Thanks for chiming in. That website is really wordy (and sounds complicated).

Can you give me a basic sense of how this works?

Do you add these apps through the the SmartThings app? Is it very straightforward and quick to setup?

You’re welcome. The best place to start with installing apps and device handlers is here:

FAQ-An Overview of-Using Custom Code in SmartThings - SmartThings Classic