Thanks… I’ll take a read.
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What’s up guys and gals!
We have been doing a lot of work in the background to get us back to normal. We’ll be sharing the details with you soon! 
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I ordered it from amazon so I think I have 30 days to return it. I’ll see how things go but it will more than likely be sent back.
Problems like this are not a big confidence builder for me. Doesn’t seem like they are planning for success.
We’re patiently waiting
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After starting the day with a couple of stuck sensors (system thought they were in one state when they were really another) and since then I’ve been working reasonably well today. I still have some latency issues from my perspective as I would expect the system to react to a trigger (via a SmartApp) in a second or less. I just had my hallway light take 2.5 seconds to react. In case anyone is interested I check the device logs for these timing values to take out any Internet speed issues. In this case it took 2.5 seconds for the SmartApp to run and turn on the light from the time the motion event was logged.
I should make it clear I do not use SHM at all so that may help me out. Though I have plenty of SmartApps running. Like everyone else I’m waiting on some official word from the development team at ST’s.
Most of my sensors, motion and contact, are stuck. Hoping the update will take care of it.
What makes you think so? Some of us have been waiting for two years while SmartThings have been getting from bad to worse. Wink may be “limited”, but it works. I have moved half of my devices over to Wink and the way it looks, the second half will follow soon.
At the end of the day, I just want this stuff to work, limited or not. The idea of smart home is to make your life more enjoyable and convenient. What we have instead is a system that requires countless hours of maintenance and troubleshooting. In two years I have wasted close to 200 hours (roughly 2 hours a week) mucking with this poc. That’s worth at least $20,000 in billable hours for Pete’s sake. 
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Ahh! Woke up this morning and it seems to be working the way it should.
Off to finish connecting new bulbs.
Thanks for getting things sorted and fingers crossed for the future.
Wonderful. This morning SMH armed for no reason and couldn’t disarm it. Ripping this crap out seems to be the only way to stop suffering.
The level of incompitence is amazing.
Unfortunately not your cloud services.
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I opened a ticket about my routines yesterday and last night they actually worked. Hopefully it lasts a couple days.
[quote=“Jantik, post:536, topic:42547”]I
will give ST the benefit of a doubt…
[/quote]
Don’t. You’ll be let down.
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We aren’t interested in normal anymore — we want a system that works.
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Back to normal for me as well. App seems a little more responsive. I was able to add a door sensor and motion sensor today finally.
Am I the only one who can not disable Smart Home Monitor?
Nope., you are not the only one…I finally deleted the whole SHM.
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Same here, the annoyance was not just due to what happened this time but for a while, the constant need to remove SHM just to have it work is getting old. For Home Automation, things are suppose to be automatic, having to constantly toubleshoot defeats the whole purpose of home automation.
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Rather than get better, the problem has now spread over to the UK servers too. Previously this was a US only problem. Sadly, it seems to show that smartthings are not only not on top of issues but unable to stop it from getting worse.
Hoping investigations into the smaller UK system might help them find the root cause to the bigger problem.
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I will say that I have felt lucky so far to not experience a lot of the issues reported (I live in the US) however my luck seems to have run out. Previously I would have the issue where a random device would become unresponsive every now and then and I would have to either update the device in the app or sometimes completely reset and re-pair the device but it was acceptable since it was only 1 device every week or 2. Now I have reached the point where SMH is no longer reliable and the device reset issue has gotten worse, to the point that I almost want to completely remove the system that I have spent over $1000 implementing, not to mention the time I have put into learning and writing my own device types and smart apps.
I really hope that someone in ST management is realizing the customer base they are losing and put more resources into fixing the issues. Being that ST is owned by Samsung they may just not give the ST system priority because they likely feel other parts of the business like mobile phones are more important to keep running.
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I too am experiencing issues here in the UK. I am away from home and have had what I expect is a false alarm one of the motion sensors. However due to not being able to load SHM I cannot disable the constant hourly reminders whilst away. I am new to ST and I am disappointed with the performance so far.