Hi everyone, I was one of the SmartThing and ADT victims. I had a zwave Evolve LOM-15TR, after they unplugged the serve on ADT Samsung hub, I didn’t have the time to exclude that outlet. Please help?, I try everything to do a factory reset, even went for similar brand and can’t add to my new hub.
What hub do you have now? You can exclude a z-wave device from any z-wave hub.
Well, Have the new Aeotec SmartThing, ( yep, I am sort a sadomasochistic) since I have it , won’t add on that hub, the old hub it went blank, won’t let my do nothing, I ran multiple time to the exclude process on the new hub with not luck.
In the ST app, go to the Devices section, click on the Home icon in the upper left of the screen, choose All Devices in the menu, locate and open your hub, click the 3 dots in the upper right of the screen and select z-wave utilities… you can find z-wave exclusion there
I did that, I ran repair and exclude, not luck.
What steps are you taking when you run exclusion from the hub?
Is it near the hub?
Ok, I did this time, finally work. I am been course by SmartThing. Thanks