Unable to remove member from SmartThings App

General Discussion
#1

Hi Everyone,

I’m unable to remove a user from the classic SmartThings app. My location has been migrated and the user is not listed in the new app, but they are still getting notifications. When I attempt to remove them from the Manage Users section using Edit, their account disappears, but if I leave that page after selecting Done, and then return to it, the account is still listed.

I opened a ticket with support about 2 weeks ago and have yet to receive an answer.

Thanks for any suggestions.

#2

Ask them to log out of their Classic app and delete it from their phone.