SmartThings Community

Unable to create Routines

#21

I migrated to a new hub a few weeks ago and when I deleted my old stuff I must of deleted the default Routines in which hosed up all Routines. She added those back and that got my routines working again.

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(Victor Lopez) #22

Had to reset and reinstall everything. Since reinstall, all of my Routines are gone and it gives me an error (Unable to add routines) when I click on add routine. Can someone please help.

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(jkp) #23

Contact ST support at https://support.smartthings.com

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(Cory Booth) #24

I had a similar issue, different error, we finally traced the correction to…
“…This matter was actually escalated to our engineers for further assistance. They determined that the Hello Home module would resolve this matter and completed this action within your account on the backend of our system…”

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