Hey there! @Wayne_Myers, I’m sorry to hear that you’re having issues with onboarding your Smart Things Motion Sensor using the Nearby Scan option.
Have you also tried adding the device by its model code in the search bar? Device Tab> (+)Add Device > Search bar> IM6001. What about onboarding the Motion Sensor by the Smart Things Brand?
Additionally, I wanted to provide you with the Connect Button reset steps to ensure the device was reset:
Hold the Connect button for 5 seconds, and release the button when the LED on the front starts blinking red (Zigbee devices) or blinking Green for SmartThings Wifi Plugs.
Motion Sensors: The connect button is on the back of the device in a recessed pinhole:
Once the device has been reset, the LED will begin to blink green and red (Zigbee) or green (Wifi), indicating it is attempting to connect.
If the symptom persists after trying the above troubleshooting steps, I would recommend creating a Support ticket so we can look into your concerns further.
You can reach out directly to a support team in your area using the below information:
UK support 0333 0000333
I hope this message finds you well!