UK Outlet Update - 05 Feb 2018

We are aware of, and are currently addressing, an issue affecting earlier generation three-pin SmartThings Power Outlets in the UK.

We have determined that, under extremely rare circumstances, there can be a loose connection to a pin of the plug inserted into the outlet. We have conducted a thorough analysis and can confirm that the Power Outlets have safety features within them designed to mitigate safety risks from such issues.

Customers who have any related concerns should contact SmartThings support through their SmartThings App (open SmartThings App >>> Dashboard >>> Support) or directly using where a member of our team will be able to assist.