# Trying to use IFTTT, getting "Must select a valid option" errors **URL:** \ **Category:** Devices & Integrations\ **Tags:** ifttt\ **Created:** [September 12, 2017, 3:35am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529 "2017-09-12T03:35:42Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![ELLIOTTCABLE](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/elliottcable/32/65659_2.png) [@ELLIOTTCABLE](https://community.smartthings.com/u/ELLIOTTCABLE)\ **Post date:** [September 12, 2017, 3:35am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/1 "2017-09-12T03:35:42Z")
I’m trying to use a “Switch on” action on IFTTT, but no matter which switch I select, I get “Must select a valid option”: ![48](https://global.discourse-cdn.com/smartthings/original/3X/4/c/4c1489c8a9b670c98975e65bf068219659bdadb9.png) I’ve disconnected and re-connected SmartThings, and I’m still getting the same error — any ideas? ---
**Author:** ![JDRoberts](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdroberts/32/56577_2.png) [@JDRoberts](https://community.smartthings.com/u/JDRoberts)\ **Post date:** [September 12, 2017, 4:09am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/2 "2017-09-12T04:09:32Z")
This problem was reported last month by a number of users, although it seemed to be corrected later. I would definitely report it to support. Here’s the previous discussion: > [@IFTTT Stopped Working](https://community.smartthings.com/t/ifttt-stopped-working/98004): > > Hi All Is anyone else having issues with IFTTT? I have load of lightwave switches linked to my v2 hub via IFTTT. They are usually reliable. This morning they stopped working. I looked at IFTTT, no activity. So no commands are being send from the hub to the IFTTT API. re-installed the smart app, re-added devices. re-did the IFTTT rules. no joy. Any advice or similar issues today? And here’s the information on contacting support > **[SmartThings Support](https://support.smartthings.com/hc/en-us)** ---
**Author:** ![GrandSeb](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/grandseb/32/67312_2.png) [@GrandSeb](https://community.smartthings.com/u/GrandSeb)\ **Post date:** [November 6, 2017, 12:01pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/3 "2017-11-06T12:01:40Z")
Same issue here. It’s a different issue than the one quoted by JDRoberts. I submitted a ticket to the support. Has anyone been able to fix this? ---
**Author:** ![jdeg](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdeg/32/98526_2.png) [@jdeg](https://community.smartthings.com/u/jdeg)\ **Post date:** [November 27, 2017, 9:02pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/4 "2017-11-27T21:02:43Z")
I’m also having this issue, but with the action “Switch on”. The thing I’m trying to switch on is a GE Smart switch. Anyone have any ideas? ---
**Author:** ![Adam\_Penn](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@Adam\_Penn](https://community.smartthings.com/u/Adam_Penn)\ **Post date:** [November 29, 2017, 6:10am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/5 "2017-11-29T06:10:33Z")
I am trying to do the same thing with a GE smart outlet and having the same error. Any update? ---
**Author:** ![Apex25](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Apex25](https://community.smartthings.com/u/Apex25)\ **Post date:** [December 3, 2017, 4:49am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/6 "2017-12-03T04:49:26Z")
I’m having the same issue with trying to set an applet to switch on our switch off the devices. Anyone have a solution to this? Messaged IFTTT support but they haven’t helped (only received automated responses) ---
**Author:** ![WB70](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/wb70/32/95668_2.png) [@WB70](https://community.smartthings.com/u/WB70)\ **Post date:** [December 3, 2017, 5:37am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/7 "2017-12-03T05:37:27Z")
> [@Apex25](#): > > I’m having the same issue with trying to set an applet to switch on our switch off the devices. > > Anyone have a solution to this? Messaged IFTTT support but they haven’t helped (only received automated responses) No issues with IFTTT on this end. Just created a test applet for switch on / switch off. Selected various devices (GE Smart Outlet, Simulated Switch, a Bose speaker, light bulbs, etc.). No errors received either selected or saving. Selected devices both as an Action Service and Trigger service. In IFTTT, goto Search, then select My Apps and select SmartThings (Should show active in Green), select Gear Icon, then Edit connection, and it will have you login to ST again, select your Location and any new devices. See if that fixes things for ya. Note: DO NOT press Disconnect at bottom on the Edit connection screen or you will lose any applets using SmartThings service. ---
**Author:** ![Apex25](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Apex25](https://community.smartthings.com/u/Apex25)\ **Post date:** [December 3, 2017, 3:15pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/8 "2017-12-03T15:15:41Z")
Thanks for the reply. I’ve done that reconnection 2x before and once more again by your suggestion to be sure and still the same issue reoccurs both with the premade applets and ones that I create myself. The switches and the STH work fine as my GH/Echo control these flawlessly. ---
**Author:** ![MinerJason](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@MinerJason](https://community.smartthings.com/u/MinerJason)\ **Post date:** [January 9, 2018, 8:36pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/9 "2018-01-09T20:36:57Z")
I’ve encountered this same issue. I’ve only been a ST user for a couple months now, and the first time I tried to integrate IFTTT I had this problem. I’ve tried updating the connection multiple times, I’ve disconnected ST from my IFTTT account and set it back up again multiple times. Any time I try to turn on an IFTTT applet that uses ST devices, I get an error that my device is not a valid option, regardless of which device I choose. I’ve tried applets that use ST switches, door/window sensors, sirens, lights, door locks, and temp sensors. I’ve tried applets that use ST as both an action and as a trigger. Happens with the standard published applets as well as my own applets. I simply can’t seem to get IFTTT and ST to work together at all, no matter what I do. I’ve reported the issue to both IFTTT and ST and so far have yet to receive a response from either beyond automated replies. Any thoughts or ideas? ---
**Author:** ![imthedude](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/imthedude/32/71869_2.png) [@imthedude](https://community.smartthings.com/u/imthedude)\ **Post date:** [January 13, 2018, 1:51am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/10 "2018-01-13T01:51:42Z")
Same problem. All I wanted to do was link a door sensor to IFTTT, and got the same error message. I tried to do it with another IFTTT item and got the same. Not a very good experience for someone new to the ecosystem. ---
**Author:** ![adrian97c](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/adrian97c/32/101544_2.png) [@adrian97c](https://community.smartthings.com/u/adrian97c)\ **Post date:** [January 14, 2018, 3:34am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/11 "2018-01-14T03:34:32Z")
I want to tell Alexa to unlock my door! IFFT should offer a way… but I need help ---
**Author:** ![Apex25](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Apex25](https://community.smartthings.com/u/Apex25)\ **Post date:** [January 31, 2018, 4:02am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/12 "2018-01-31T04:02:37Z")
months later and this issue is still not resolved… what is ST and IFTTT doing?? Anyone have a solution yet? ---
**Author:** ![adrian97c](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/adrian97c/32/101544_2.png) [@adrian97c](https://community.smartthings.com/u/adrian97c)\ **Post date:** [February 17, 2018, 1:56pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/13 "2018-02-17T13:56:00Z")
Cortana is now part of IFFT! I went to set up the lock features for ST device… same error! ---
**Author:** ![Apex25](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Apex25](https://community.smartthings.com/u/Apex25)\ **Post date:** [February 27, 2018, 4:10am UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/14 "2018-02-27T04:10:33Z")
I gave up waiting for this to be fixed and started using stringify instead. Much better ---
**Author:** ![Dan\_KE](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@Dan\_KE](https://community.smartthings.com/u/Dan_KE)\ **Post date:** [March 7, 2018, 11:59pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/15 "2018-03-07T23:59:33Z")
I’m having this exact problem. Removed connection, reauthorized, tried various ST switches, tried via Android app and web. Every time “Please select a valid option”. Been happening for the last month. ---
**Author:** ![davittt](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@davittt](https://community.smartthings.com/u/davittt)\ **Post date:** [March 13, 2018, 11:22pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/16 "2018-03-13T23:22:43Z")
Hi everyone! Quick update from IFTTT: we’ve deployed a fix for this issue and it should be resolved now. Thanks a lot for your reports and apologies for the long time it took to fix this (it was super tricky to figure out what the problem was!) Best of luck and please let me know if this issue still persists David IFTTT Engineering ---
**Author:** ![demironmanx](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/demironmanx/32/145711_2.png) [@demironmanx](https://community.smartthings.com/u/demironmanx)\ **Post date:** [October 4, 2021, 7:41pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/17 "2021-10-04T19:41:09Z")
Dear David, I got the same issue now in 2021. But I have a clue for you. My Trello account has got only one board. I got this error while at this IFTTT is if you add a new row to Google Sheets then create a card on Trello. It is impossible to select the Trello board on the 2nd step. It says Please select a valid option. ---
**Author:** ![demironmanx](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/demironmanx/32/145711_2.png) [@demironmanx](https://community.smartthings.com/u/demironmanx)\ **Post date:** [October 4, 2021, 7:43pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/18 "2021-10-04T19:43:38Z")
I opened a second board on Trello and it’s not gone. ---
**Author:** ![demironmanx](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/demironmanx/32/145711_2.png) [@demironmanx](https://community.smartthings.com/u/demironmanx)\ **Post date:** [October 4, 2021, 7:50pm UTC](https://community.smartthings.com/t/trying-to-use-ifttt-getting-must-select-a-valid-option-errors/98529/19 "2021-10-04T19:50:00Z")
First Trello board’s name was PPE Yönetimi. The second Trello board’s name was Yedek Pano. This time I chose the second one which has no Turkish Characters. The error message is gone and saved it. Then I edited the applet and selected the first board. This time it was accepted and saved.