The first page is just choosing the devices. Nothing can start happening until the recipient end accepts a transfer anyway.
Hi, i tried your guide at my end the update my hub v3 from 2021. I think added properly the rule for NTP, but I am not able to update the firmware. How can I do?
If you were able to add it to the app… remove the block on the port.
I were not able to add it to the app. When I try to joint to the account I see keepin blinking the led red and green
I have applied the rules into the router, but I’m not able to update the firmware..
When you attempt to add the hub to the app, do you get the screen where it shows downloading…. If you do, remove the block of the port to complete the download.
Hi, I’m having trouble onboarding my Aeotec Smart Home Hub and have followed the troubleshooting steps, including capturing the USB log dump. Could you please DM me so I can send the logdump file to the support team? Thank you!
Please send me DM. Download is complete, but the Update stop on 99%. I have the USB Stick Log. So what now?
!
did you remove the port block after the download started?
Yes, after download i remove it and use Standard Profil in my FritzBox. But Download not the Problem. The Problem is that the Update hang on 99 % i yust wait over 1 Hour and repeat it more as 2 times. Fullreset also doesn’t work. Why it’s not posible to update the firmware via USB?
Another Smart Home Hub that doesn’t work 
Hi, @Cryptor
Please send the hub logs to build@smartthings.com
Done. Thanks
Is there any solution, or have I wasted another €60 and might as well throw the hub away?
Hi, @Cryptor.
My teammate sent you the analysis through your email. Please check your inbox
I purchased an ST Aerotec hub V3 last week, unfortunately I have not been able to get the device to work. I’m not able to block NTP ports and have tried over a dozen times to get this hub online Each time the update installation stops at 99%. It seems to add in the ST app, but can’t be interacted with in the app and is sometimes problematic about removing in that state. The LED during the ‘update flashes green - red’. @Cory_Heuschkel please help!
Hi, @camperxl
Blocking the port is important to solve this issue. If your hub doesn’t have this option, you need to try in a friend/family’s house where it’s possible.
You can get the hub logs for us to confirm you’re experiencing the certificate issue:
- Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
- Press and release the reset hole on the back of the hub.
- Hub LED will blink magenta while copying logs.
- After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
- File name will be “logdump_xxxx.tgz.enc”
- Send it to build@smartthings.com
@nayelyz hi Nayelz, I got 33-702 instead on a aeotec v3 hub, and I have blocked all the UK ntp servers but the update stuck at 99% like other users, and after i tried a few times it seems timeout even before the installing step and stuck at downloading
@nychan Please send the hub logs to build@smartthings.com
Logs sent in on 7/15. Currently waiting for response. Request #1627901.
Hi @camperxl
We’ve already replied via email