@Itati ???
Hi @Jens.H.E
If you’re still having trouble after trying the above troubleshooting steps, please contact the seller you purchased the hub from for further support.
I got my Aeotec/SmartThings Hub V3 connected. This took many hours but these were the steps that worked for me.
- I have a Linksys Velop Router. I logged into the router on my laptop 192.168.1.1. I had previously changed the DNS server to 8.8.8.8 so I changed it back to 0.0.0.0 (default). Located under Connectivity>Local Network.
- I unplugged my router, reset my Fios Modem then after 5 minutes, plugged in the router.
- Because it failed to connect may times before, the Hub ip address was in the device list. Open Parental Controls and select the Hub. Select Always then Add ntp.org, pool.ntp.org and us.pool.ntp.org. You can turn on the block there or on the router home page.
- Reboot Hub: Unplug Ethernet cable and power cable. Depress the reset button and plug in power cord until the Flashing Yellow light turns solid and release the reset button.
- Wait for Hub to flash Red/Green. Open SmartThings App and add device by choosing Partner devices>Aeotec>Smart Home Hub>IM6001-V3P. Select Ethernet, plug in cable then Next.
- Scan QR code.
- When you get Error code 33-504, Turn off Paternal Control. This seemed to start the Download process for me immediately.
- In Router settings, choose Security>Firewall>IPv4 SPI firewall protection> uncheck Enabled. I read that when enabled (default setting) it blocks port 123.
- It downloaded then installed but stalled at 99%. The hub was present in my.smartthings.com but didn’t have the updated firmware yet.
- Close the APP on your phone. Within 10-20 minutes, the light on the Hub eventually turned green and the firmware was fully installed.
I’m also someone with the v3 hub and this issue, but in my case It either gets stuck on 99% or gives a 33-503 error, and trying to dump logs does nothing, not even turning purple. If I can get a DM soon to give more details I’d appreciate it, thank you.
I have same situation please any one help. Update Sitting on 99%. Reset it few times but no luck.
I have the hub under smartthings app but doesn’t show any firmware under information.
did you follow the troubleshooting guide posted in the first post of this thread?
I tried everything in there, yes.
@Vipun_Kamboj
Could you please send us the hub logs by following the steps previously shared?
Please send them to build@smartthings.com
@UmbralFlux I sent you a DM
Yes, I have followed all the steps in the first post. I have blocked the NTP server and blocked the Canada and USA NTP servers on the Asus router. Reset the hub, and scan the QR code to add the hub under my account. Then the on-phone app sits on the “registering your device downloading updates” page for past 30 min with a solid blue light on the hub, ending up with error 33-702. Also, the hub is added to the SmartThings account, but there is no firmware version.
tried to dump logs, but no effect, no light change. The solid blue light stays on.
Once you add the hub in the app… remove the block.
once i remove the block then do i reset the hub ?
No…
Block ntp.org
Reset hub
Add to app
Remove the block
When you reset the hub.. are you seeing the solid yellow led and have the hub connected by Ethernet to your network?
yes solid yellow then let go the reset button and do i remove block during downloading page? or when i choose wifi or ethernet?
Yes, as soon as you add it in the app, remove the block. Do not wait for it to timeout. I say choose etherrnet to get it connected. You can switch to Wi-Fi after you successfully get it connected
followed all instructions as you said; it’s sitting in installing updates 99% with solid blue light.
Does your Router allow you to block ports? You can google your router brand/model and ask about port blocking.
Or any friends or family who might that will allow to do it on their network?
I am thinking your Router is not blocking the domain properly but that is only a guess.
yes i can block ports on asus router running merlin and erro 33-702 which port i need to block?
Try blocking port 123 udp instead of a domain block
do i just reset the hub with removing from smartthings to try adain or complete restart process ?