Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub ca…

Hi, I sent an email a few days ago, can you help me or do I have to return the product? thanks!

Hi @Rotea_Marian yes, we received your email. The team is currently analyzing the hub logs as part of the investigation. As soon as we have more information or an update to share, we’ll let you know.

It’s working now, thanks! While I was figuring out how to block NTP, I also set up DNS over HTTPS on my router which must have interfered with the setup process.

@Itati Yes I did a factory reset several times. No luck Kind regards ons. 11. feb. 2026 kl. 19.23 skrev SmartThing Developer Support < notifications@smartthings.discoursemail.com >:

Hi @Jens.H.E If you’re still having trouble after trying the above troubleshooting steps, please contact the seller you purchased the hub from for further support.

I got my Aeotec/SmartThings Hub V3 connected. This took many hours but these were the steps that worked for me. I have a Linksys Velop Router. I logged into the router on my laptop 192.168.1.1. I had previously changed the DNS server to 8.8.8.8 so I changed it back to 0.0.0.0 (default). Located…

I’m also someone with the v3 hub and this issue, but in my case It either gets stuck on 99% or gives a 33-503 error, and trying to dump logs does nothing, not even turning purple. If I can get a DM soon to give more details I’d appreciate it, thank you.

I have same situation please any one help. Update Sitting on 99%. Reset it few times but no luck. I have the hub under smartthings app but doesn’t show any firmware under information.

@UmbralFlux @Vipun_Kamboj did you follow the troubleshooting guide posted in the first post of this thread?

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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nayelyz (SmartThings Developer Support) Split this topic February 24, 2026, 10:36pm 286

A post was split to a new topic: Devices going offline. Requesting access to the Hub’s Beta firmware group

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Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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