Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub ca…

Finally worked!!! I updated the SmartThings App on the phone and deleted the UDP port on the router which I created earlier and disabled the Advance Security again on the router and it worked!

Ive already get the log, waiting for your DM.

@Luis_G @jimbo1184 Please send them to build@smartthings.com

For those of you with AT&T Routers, this is how you want the router confugured to get past this issue (see photo). Don’t forget to restart the router for the changes to take effect. After your ST Hub has connected to the internet and updated itself, add the new Hub to ST via your phone. Once it i…

It took me a few tries, but I finally succeeded :slight_smile:

To SmartThings support, Like many others on this thread, I cannot connect my hub (Aeotec Smart Home Hub V3) to the internet for the initial setup. I have had the hub (S/N 3021664552) for a while but never attempted to set it up until recently so I believe I am experiencing the issue related to the …

Hi, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartThings HUB. Thanks a Million

@Itati Dear Support Team, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung SmartThings V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartT…

Hi @Dr_Noman_Shaikh Please send them to build@smartthings.com

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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