Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub ca…

I’m having similar problems with an Aeotec hub, but zero download eventually resulting in error 33-702. Everyone else, and the first post, mentions error 33-504. So does the procedure described here apply to my case?

Followed all advice on this thread, no luck! My hub won’t update and I cannot get the logs to download to the USB drive. I need the newer Firmware to install edge drivers for Zwave/Zigbee buttons. contacted Aeotec US. Hope they will replace my hub… is there anything else needed to get that replaceme…

Which hub do you have? New or used? Have you tried at a family member or friend’s network?

I bought it new V3 by Sansung, Yes I have tried it on 4 different networks, it always errors out.

I have an older Aeotec hub that I purchased in 2021 when Samsung offered a 65% discount. I never needed to use it until now. It won’t connect, even after dropping NTP traffic on port 123. I don’t currently have a USB thumb drive I could use for a log dump.

Hello, I’m having persistent issues setting up my Aeotec Smart Hub V3. The hub displays certificate errors during the initial setup, and the official troubleshooting steps recommend blocking UDP port 123 (NTP) on the router before performing a factory reset. I have tried the following attempts: …

[image] norberto_bcn: Serial number: 4021217891, manufactured in 11/2020. >> Serial number: 4021217891, manufactured in 11/2020. << How did you determine the manufacture date ?

Could you please share the Hub logs with us by following the steps below? Insert Fat32-formatted USB drive to the USB slot on the back of the hub. Press and release the reset hole on the back of the hub. Hub LED will blink magenta while copying logs. After the Hub LED returns to normal from magent…

Thank you. My Aeotec hub did not contain the date on any labels.

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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