I have a number of switches in my house. Three of them just won’t work. One won’t even respond to an Add request.
The first two are in my upstairs hall and dining room. They added successfully to Smartthings, but don’t respond to anything. Smartthings always shows them as off, unless I use the app to turn them on. But it doesn’t actually turn them on. It does nothing. I’ve tried to remove, but they won’t remove either. To remove, I go through the prompts to the right spot then turn the switch on and then off, which is I think correct.
One of the switches was connected to my old V1 hub, the other is new, so that doesn’t SEEM to be the problem.
Both are within 15 feet of another working switch.
The third switch is in my garage. It worked fine on the V1 hub, but wouldn’t ‘remove’. I force removed it from the V1 hub. Now the V2 hub doesn’t see it to add.
All three work fine as switches.
Any suggestions? This is annoying. It just shouldn’t be this hard. If ST wants to get outside of the hobbyist, it needs to work better.