Trouble tickets submitted - no discussion please

I’m starting this thread so others can post their ticket numbers and reference others. Please keep it to a quick explanation of the problem, “zigbee bulbs inop” and the ticket number. Please discuss elsewhere.

Carrying over from other thread

You can check the status of your tickets here -

https://support.smartthings.com/hc/en-us/requests

1 Like

[SmartThings Support] Support request #205495: Database corruption

Rule Machine Headless Rules due to database corruption

207525: Lost all groups/rooms

  1. April 1. 205599
    One response within 5 hrs. Nothing since even with additional emails for alarm issues, hue hub lost.
    Decapitated rules, phantom presence arrivals, random rules triggering whenever, some rules not running at all.

I forgot about the presence issues. Mine has been running super strong for months, never an issue … But now it’s so bad I’ve gone to life 360.

#197589 - issued 3/14/2016 - current status OPEN
Issues

  • No longer receiving notifications.
  • Seeing odd entries in “Notifications” (“More Options”).
  • Multiple GE in-wall and plug-in switches no longer communicating with hub. Incorrect state displayed and no response to commands from app or routines.

#194852 - SHM not disarming