Trouble pairing Kwikset 912

(Brian Smith) #1

I’m having problems connecting a kiwkset 912. The lock is about 15 feet from the hub, direct line of site. I press the left button on the lock and the red light comes on for a few seconds, but the hub can’t see it. The directions are “rather sparse” that come with the lock. Anyone have any tips on how to get this connected?

(Brian Smith) #2

We’re good! Thanks to support. Weird delay.

(John) #3

I’m having the same issue - I’m not clear on what resolved it for you. I press the left button (B) and have the app searching for a device. Nothing ever happens…

(Brian Smith) #4

Exit out of the add process in the app and quit it. It appeared when I opened the app again. Not sure if it was a bug or not.

(John) #5

Thank, I finally got it connected. It must have hung up during the first pair attempt and I had to exclude it to get it to work.