Hi all, this is my first experience with a SmartThings hub.
Hub: SmartThings Hub 2
Sensor: Z-Wave Plus Recessed Door/Window Sensor, NO LOGO, from Monoprice
Cell Phone: Samsung Galaxy 6S Edge
App: SmartThings Classic
Two story house. Nothing blocking signals - no metal or concrete.
Furthest sensor (so far) is about 30 feet from the hub.
- The hub or the app cannot seem to find two of the sensors even though they are on the same floor as the hub. (The upper floor of our home).
Attempts to Fix: Pushed the button in the sensor to make the red light flash, and had the app look for the sensor. The app says “Looking for devices … It is taking longer than expected to find devices.” Leave this running for 30 minutes. Repeat. The two devices remain un-found. I even tried a brand new un-tried sensor in one of the doors where the sensor is un-found. No joy. I called SmartThings tech support. They had me uninstall and reinstall the app. No joy.
- A sensor that was found right away, shows as ‘inactive’ or ‘active’ instead of closed or open. How does one fix this?
I welcome your advice.