Hi, When I have logged tickets with Support in the past, I was able to open the mobile app and from the Support menu I could view all my existing tickets and log new ones.
It seems now that this has been removed and I can only email support. This makes it very annoying to keep track of all the tickets that I open.
From speaking to support in the UK about it they had no idea that this functionality even existed and said that either a) it was always unavailable in the UK (which is blatantly wrong) or b) it has been removed in the UK.
What’s the truth here? Is this available to the US, can anyone there let me know?
It certainly was available here and isn’t now.