Thread broken in S95H smartthings hub

I changed my region on my Samsung account and all my matter devices got unpaired.

I am trying to add them back in but the smartthings app asks me to select a thread network instead of using the one on the smartthings hub on the TV.

I went to the hub settings in my.smartthings.com and I cannot see the thread details at all. It is stuck on loading screen.

Power cycle did not help. Running the TV diagnostic did not help. Reseting the smart hub on TV did not help.

Does anyone know what could be going on? The issue is similar to here but it doesn’t seem to have been resolved Hub Manage Thread network option not visible

The issue is related to changing your the region of your account. Please reach out directly to ST Customer Support. ST staff no longer monitor the community forum.

Ah thanks. Will do!