The Honeymoon is over

[djtrickee (Djtrickee No Club)]

Just read this whole thread. Feel like we are on the same page with the frustration with SmartThings…

I think I found a new setting. It's called HELLO HOME, NEVER WORK!

SmartThings owner here, user, well, not so much. NOTHING works… So I think maybe by accident I have tripped some special Mode or setting where the SmartThings hub and, get this, even the support staff become unresponsive, mocking, and frustrating. I think it might be called HELLO HOME, NEVER WORK. I just can’t figure out how to get out of this setting. Nothing works, lights don’t turn on, or off. Motion isn’t detected. I get between 0% and perhaps on a good day after I hard restart the hub 25% notifications on my Android. Oh and the best part? Support only wants to support the Smartthings hub and not me the owner. “It can’t possibly be OUR hub, it must be you or your location.”- SmartThings support: “No notifications? No way!”- SmartThings support. "Zigbee radio not working even with o…