The device on the app can't enter the details

Associated devices,but The device on the app can’t enter the details,
so Only switches can be controlled on the interface,
Bulb brightness and color cannot be controlled, my email is,please help me solve

tagging @nayelyz

Hi, @ashion!

I edited your post to remove the email, please, avoid sharing that kind of information as it is a public forum.

About your device, do you know if it’s using a stock driver or DTH? This can be identified because it means you didn’t install a driver or DTH on your own for those devices.

Thanks for the tag, @jkp!

now, on the smartthings app, i click my device icon, can’t enter the details

now, on the smartthings app, i click my device icon, can’t enter the details

Hi, @ashion!

This doesn’t answer my question. I need to know if you’re using a a stock/standard integration (from SmartThings) or a custom one (from a Community/External developer), if the first, you need to contact Customer Support and they will help you out.

Meanwhile, you can try to:

  1. Clear the app’s cache (Android phones only).
    a. Go to your phone’s settings > apps manager > find the SmartThings app > select “Storage” > click on “clear cache”
  2. Re-install the SmartThings app.
Open here to see the contact info of Customer Support

Through the SmartThings Web page

  1. Enter this page
  2. Click on “Support” in the upper-right corner
  3. Check if the URL includes your region. For example, en-us here: https://support.smartthings.com/hc/en-us
  4. At the bottom, select “email” and describe your issue as detailed as possible.
  5. Click on “submit”

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Report a problem”
  4. Accept the generation of logs, fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
  5. Click on “submit”. The Customer team will receive this info.

Via email

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

a stock/standard integration (from SmartThings)

sorry for the delay, @ashion.
Then, please report it to Customer Support, I shared their info above: