3 days after Cao Gadgets informed me that my order was cancelled and that a full refund had been issued to my PayPal account, said refund had yet to appear. So I opened an issue with PayPal’s dispute resolution system yesterday and, via that system, contacted CG to reiterate the details of the transaction to date and insist that they follow through. CG responded today, trying again to blame the Shopify system for not indicating that the order payment had been received already (even though they spent over two weeks ignoring my notification to the contrary). They then offered to ship my order the next day or, if I wanted, issue a full refund.
Uh…what? They claimed 4 days ago that they HAD already issued the refund, at the same time that the order was cancelled. I responded by pointing this out and demanding that the refund be issued immediately, and that I had no desire to do business with them now or ever, as they had proven themselves (himself, really…as it’s a one-man operation) to be both inept and untrustworthy. A couple of hours later the refund finally showed up in my PayPal account.
So just 5 days shy of a month after placing the order and absolutely nothing was accomplished other than a pointless wasting of time and effort on my part.
Just an FYI for anyone else considering an order from Cao Gadgets.