T- 48 hours and nothing but crickets from Smartthings

[slagle (Tim Slagle)]

@maestrom

The vague “stress” excuse is most likely BS.

It truly isn’t. There is stress on the GB. That is the cause of the problem, what caused the stress? We are still investigating. If you haven’t seen it already, please read our post here:

UPDATE: Recent SmartThings User Experience & Platform Performance

SmartThings Community, This past weekend, performance of the SmartThings platform began to degrade due, primarily, to high load on the database and messaging infrastructure. As a result, some of our customers have experienced degraded access to and control of Smart Home Monitor, Routines, and other SmartApps within the SmartThings mobile app. We are actively investigating the root cause of this critical issue in an effort to resolve current issues and prevent future incidents from occurring. This effort includes dedicated teams focused on near-term stabilization of the platform as well as teams focused on expanding the platform architecture. Despite this effort, we recognize the degradation impacts many of you individually, and we are sorry for the inconvenience this has caused. Moving …

---

@dc1515

There was/is nothing I am doing wrong. It is the underlying system. I just wish that would have been more clear up front.

Agreed, and we’re sorry it took so long to start communicating, we are reevaluating our internal escalation processes currently.

---

@Mbhforum

The truth always comes out. Eventually someone will go Snowden on ST and reveal what the hell is really going on in there. I can’t wait to hear it and to eat popcorn along with it.

We will be sharing more information as we have it. Keep in mind that may not happen here. See the post above, that is where we will be communicating our updates as we get them, as well as the status page, and social media.