Have you ever heard of a Schlage lock melting down? We have two fairly new BE468ZP locks that started acting up, I’ll try to explain the timeline as best as I can:
went to enter unit, keypad was beeping with each key press while also displaying a red X. changed the batteries, same issue.
We then decided to exclude the lock from SmartThings, factory reset the lock, and then try to reconfigure it. Exclusion worked without issue, and factory reset as well.
After doing the above, the lock will STILL not accept any codes, not the default codes or a manually created code on the lock. It flashes a green check and a red x at the same time and beeps. I thought maybe it was vaction mode, but no luck. So we are unable to learn the door position by cycling the lock.
We also tried pairing it at this stage to see if that would help, and it doesn’t fully pair to the hub, so no luck with that.
This all happened after just changing the batteries yesterday. Two locks are doing it on the same hub. They were perfectly fine prior to that. I’ve dealt with a lot of weird lock issues, but never a software side nuke job like this. Factory reset has always restored locks to at least a useable state without z-wave.