# STH-ETH-200 Hub Factory Reset? **URL:** \ **Category:** Connected Things\ **Created:** [February 11, 2021, 5:59pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405 "2021-02-11T17:59:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Theldron](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@Theldron](https://community.smartthings.com/u/Theldron)\ **Post date:** [February 11, 2021, 5:59pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/1 "2021-02-11T17:59:27Z")
Hello, I brought a Smartthings hub from eBay, which didn’t come with a welcome code, I contacted support and they gave me the code. I tried to use it and it says ‘Code already registered. Invitation from owner needed to use the hub.’ Would a factory reset sort this? How do i do this? Thanks ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [February 11, 2021, 6:43pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/2 "2021-02-11T18:43:44Z")
tagging @Brad_ST ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [February 11, 2021, 7:25pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/3 "2021-02-11T19:25:04Z")
> [@Theldron](#): > > Would a factory reset sort this? How do i do this? Yes - [Factory reset or reboot your SmartThings Hub](https://www.samsung.com/us/support/answer/ANS00048958/) ---
**Author:** ![Theldron](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@Theldron](https://community.smartthings.com/u/Theldron)\ **Post date:** [February 11, 2021, 9:32pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/4 "2021-02-11T21:32:08Z")
Hi Brad, Thanks for your reply. Am i doing the V2 reset? As I was holding the reset button down for a good couple minutes and the 3 lights on the front stayed green. Any more advice would be appreciated. Thanks ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [February 11, 2021, 9:53pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/5 "2021-02-11T21:53:23Z")
You are using these reset steps? > Press and hold the red recessed button the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button. ---
**Author:** ![Theldron](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@Theldron](https://community.smartthings.com/u/Theldron)\ **Post date:** [February 12, 2021, 6:53am UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/6 "2021-02-12T06:53:17Z")
Yeah that’s right, I leave all the cables in and powered up. Press the red button for 30 secs but the lights stay green. Thanks again ---
**Author:** ![Theldron](https://avatars.discourse-cdn.com/v4/letter/t/f04885/32.png) [@Theldron](https://community.smartthings.com/u/Theldron)\ **Post date:** [February 12, 2021, 8:51pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/7 "2021-02-12T20:51:43Z")
Managed to get it all sorted, did a factory reset, and managed to connect to the smartthings hub. Thanks for all your help. Take care. ---
**Author:** ![Rebeccadel](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@Rebeccadel](https://community.smartthings.com/u/Rebeccadel)\ **Post date:** [March 22, 2021, 11:12pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/8 "2021-03-22T23:12:09Z")
Oh my gosh mine will not do! Just hung up w samsung. Can you help? Sth eth 200 sn: 3000176298 ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [March 23, 2021, 5:22pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/9 "2021-03-23T17:22:28Z")
Can you send a picture of the bottom of the hub to [support@smartthings.com](mailto:support@smartthings.com)? I’m not sure why it won’t reset but it is claimed already, likely by the original owner. ---
**Author:** ![Rebeccadel](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@Rebeccadel](https://community.smartthings.com/u/Rebeccadel)\ **Post date:** [March 23, 2021, 7:14pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/10 "2021-03-23T19:14:39Z")
welcome code is CPDV46 ![image](https://global.discourse-cdn.com/smartthings/original/3X/e/7/e7f87bb99ec0531ce9ced771e7fb1cfd1f19bbcb.jpeg) ---
**Author:** ![Rebeccadel](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@Rebeccadel](https://community.smartthings.com/u/Rebeccadel)\ **Post date:** [March 23, 2021, 7:15pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/11 "2021-03-23T19:15:17Z")
![image](https://global.discourse-cdn.com/smartthings/original/3X/c/b/cbd9e974a00fe5f177e311e27b93fdd3aeeff9c6.jpeg) I sent the email to the address specified as well ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [March 23, 2021, 7:50pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/12 "2021-03-23T19:50:24Z")
Thanks @Rebeccadel. Give it a try now. It looks like the previous owner had a SmartApp failing to uninstall which is why the reset wasn’t working. ---
**Author:** ![Rebeccadel](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@Rebeccadel](https://community.smartthings.com/u/Rebeccadel)\ **Post date:** [March 23, 2021, 10:46pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/13 "2021-03-23T22:46:24Z")
Finally! It worked! ---
**Author:** ![pradeep\_smart](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/pradeep_smart/32/139543_2.png) [@pradeep\_smart](https://community.smartthings.com/u/pradeep_smart)\ **Post date:** [April 9, 2021, 12:27pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/14 "2021-04-09T12:27:28Z")
Hi Brad\_ST. I am having same issue as “Rebecca Delacerda”. I have sent the email to [Support@smartthings.com](mailto:Support@smartthings.com) and I have received the Support request #1179273. Kindly help. Thanks. ---
**Author:** ![gnomolx](https://avatars.discourse-cdn.com/v4/letter/g/5e9695/32.png) [@gnomolx](https://community.smartthings.com/u/gnomolx)\ **Post date:** [December 10, 2021, 5:58pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/15 "2021-12-10T17:58:17Z")
Same problem here!!! Still green after 30 seconds of pressing reset button…Seems you have found a way?? Can you kindly share solution ?🙏 ---
**Author:** ![Awestun](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awestun](https://community.smartthings.com/u/Awestun)\ **Post date:** [December 10, 2021, 6:15pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/16 "2021-12-10T18:15:16Z")
> [@gnomolx](#): > > Same problem here!!! Still green after 30 seconds of pressing reset button…Seems you have found a way?? > Can you kindly share solution ? did you press and hold the reset button and _then_ plug the power cable in? once the front led light stops flickering to a solid yellow release the reset button. you should see the from led light change through several colors, like magenta while it is pulling down the latest firmware. once it settles down then it should be good to go. ---
**Author:** ![gnomolx](https://avatars.discourse-cdn.com/v4/letter/g/5e9695/32.png) [@gnomolx](https://community.smartthings.com/u/gnomolx)\ **Post date:** [December 11, 2021, 6:40am UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/17 "2021-12-11T06:40:30Z")
Nop… I will try!! Thanks for the top 👍 ---
**Author:** ![Bigpapa1579](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@Bigpapa1579](https://community.smartthings.com/u/Bigpapa1579)\ **Post date:** [February 10, 2022, 12:43am UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/18 "2022-02-10T00:43:01Z")
Yes im having the same issue as Rebecca Delacerda ive contacted customer support and gotten the welcome code but it says already been registered. I tried performing a factory reset and hold the reset button while plugging power back into unit lights flash yellow and then go solid yellow i release button. It will flas blue twice go to magenta color and stay there. My customer service ticket number is 1317758. Any help is greatly appreciated. ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [February 10, 2022, 5:29pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/19 "2022-02-10T17:29:07Z")
Chris, give it another try. Should work this time. ---
**Author:** ![Bigpapa1579](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@Bigpapa1579](https://community.smartthings.com/u/Bigpapa1579)\ **Post date:** [February 10, 2022, 5:46pm UTC](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405/20 "2022-02-10T17:46:52Z")
Thank you Brad\_ST I will give it a try tonight and let you know how i come out. I am at work and wont get home till 11pm. [Next page](https://community.smartthings.com/t/sth-eth-200-hub-factory-reset/220405.md?page=2)