ST V2 Hub can't discover DCS-2330LB1 camera

I just bought a DCS-2330L which turns out to actually be a DCS-2330LB1 model. I spent a few days trying to connect it to Smartthings. I connect it via a wired ethernet, wifi, set it up with mydlink. ST hub just won’t discover the camera. Does anyone have any success with this camera? thanks

I’m sure that’s frustrating! These are the official instructions:

However, there has been a problem recently connecting some cameras of this type. So probably the best thing to do is just to contact since it is an officially supported device.