ST Support Expectations

@tyler1:

This is a great example of what I’m referring to. Yes this is an enhancement but as best as I can tell (from what communication that I’ve had with STs) this code has been submitted 6+ weeks ago. The last update (over 2 weeks ago) from @ben says “we are QA’ing” but no updates, no timeline, no expectation setting (despite me asking multiple times). I’ve reached out to support early on about this and they informed me this is a community issue not a support issue.

How do I handle this, get updates, or do I just assume that I’ll know more when I need to know more?

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