ST Routines Randomly Disappearing

[nayelyz (SmartThings Developer Support)]

Hi, @Patrick_Duarte
Can you share the following, please?

1. If you remember it, the name of your missing routines
2. Share which devices were included in the routines
3. If you have more than one location in your account, let us know which one has the issue
4. Open support access to your account

1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
2. Enable support access to your account:

1. Go to the SmartThings Web (my.smartthings.com)
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

[Wajo357 (Joey W.)]

@nayelyz

I just found out I also have a missing routine, that was running for years without a problem. It was called something like “automatic night”.

It isn’t showing in the advanced user portal. I have allowed R&D access of they need. I also don’t see any hidden devices. Can you help? Is there at least a way to find out any other routines that may have disappeared? I have hundreds! Thanks!

[nayelyz (SmartThings Developer Support)]

@Wajo357

Is there at least a way to find out any other routines that may have disappeared? I have hundreds! Thanks!

Do you mean that you have hundreds of Routines so you don’t know exactly if there’s more than one missing?
The engineering team can compare the information in the database with the result of performing the same query as the app to return the list of Routines

I’ll create a report for your case. Can you let me know in which location out of the 3 you have, the routine existed, please?

[Wajo357 (Joey W.)]

@nayelyz

Exactly. The location name is Teletran.

[orangebucket (Graham)]

@Wajo357

Is there at least a way to find out any other routines that may have disappeared?

I’ve long since used the Installed Apps API to give me a list of all the Rules in a user’s Locations to compare with the listed Scenes, Routines, Rules and Smart Lighting automations. There used to be a good reason for my doing so and it is still useful if you have Rules created by installed apps that you might otherwise forget about. If you are used to accessing the API the URL is:

https://api.smartthings.com/installedapps?installedAppType=BEHAVIOR&principalType=LOCATION

I have no reason to believe it would reveal ‘disappeared’ Routines, but then I’ve no idea why Routines should disappear.

[Wajo357 (Joey W.)]

That link doesn’t work for me.

[h0ckeysk8er (Bruce Pinsky)]

@Wajo357

That link doesn’t work for me.

Did you send it with an authorization header?

[Wajo357 (Joey W.)]

no, I did not. How do I do that?

[h0ckeysk8er (Bruce Pinsky)]

@Wajo357

no, I did not. How do I do that?

You need to request a API token here.

You then add that token in an Authorization header like this:

[Wajo357 (Joey W.)]

I can’t get to that link either

[h0ckeysk8er (Bruce Pinsky)]

@Wajo357

no, I did not. How do I do that?

You need to request a API token here.

You then add that token in an Authorization header like this:

Should be “SmartThings. Add a little smartness to your things.

[Wajo357 (Joey W.)]

@orangebucket

https://api.smartthings.com/installedapps?installedAppType=BEHAVIOR&principalType=LOCATION

I got it to show some XML formatted routines, but not many out of my total.

[nayelyz (SmartThings Developer Support)]

Thanks for the info, @Wajo357.
I created a report for your case and added it to the collection of other similar reports so the team can see how many there are, once I have more information, I’ll let you know.

[Wajo357 (Joey W.)]

Thank you very much!

[Wajo357 (Joey W.)]

When can we estimate a response from R&D? Thanks!