ST Routines Randomly Disappearing

SmartApps & Automations
43

Hi, @Patrick_Duarte
Can you share the following, please?

  1. If you remember it, the name of your missing routines
  2. Share which devices were included in the routines
  3. If you have more than one location in your account, let us know which one has the issue
  4. Open support access to your account
44

@nayelyz

I just found out I also have a missing routine, that was running for years without a problem. It was called something like ā€œautomatic nightā€.

It isnā€™t showing in the advanced user portal. I have allowed R&D access of they need. I also donā€™t see any hidden devices. Can you help? Is there at least a way to find out any other routines that may have disappeared? I have hundreds! Thanks!

45

Do you mean that you have hundreds of Routines so you donā€™t know exactly if thereā€™s more than one missing?
The engineering team can compare the information in the database with the result of performing the same query as the app to return the list of Routines

Iā€™ll create a report for your case. Can you let me know in which location out of the 3 you have, the routine existed, please?

46

@nayelyz

Exactly. The location name is Teletran.

47

Iā€™ve long since used the Installed Apps API to give me a list of all the Rules in a userā€™s Locations to compare with the listed Scenes, Routines, Rules and Smart Lighting automations. There used to be a good reason for my doing so and it is still useful if you have Rules created by installed apps that you might otherwise forget about. If you are used to accessing the API the URL is:

https://api.smartthings.com/installedapps?installedAppType=BEHAVIOR&principalType=LOCATION

I have no reason to believe it would reveal ā€˜disappearedā€™ Routines, but then Iā€™ve no idea why Routines should disappear.

48

That link doesnā€™t work for me.

49

Did you send it with an authorization header?

50

no, I did not. How do I do that?

51

You need to request a API token here.

You then add that token in an Authorization header like this:

Clipboard_11-04-2025_01
Clipboard_11-04-2025_011497Ɨ271 27.8 KB

52

I canā€™t get to that link either :grimacing:

53

You need to request a API token here.

You then add that token in an Authorization header like this:

Clipboard_11-04-2025_01
Clipboard_11-04-2025_011497Ɨ271 27.8 KB

Should be ā€œSmartThings. Add a little smartness to your things.

54

I got it to show some XML formatted routines, but not many out of my total.

55

Thanks for the info, @Wajo357.
I created a report for your case and added it to the collection of other similar reports so the team can see how many there are, once I have more information, Iā€™ll let you know.

56

Thank you very much!

57

@nayelyz When can we estimate a response from R&D? Thanks!

58

Iā€™m having the same issue. A routine dissapeared which I noticed after it failed to run. Recreated it and then a day later it was gone again. Any updates?

59

Hi, @sdbg
Your description matches one from another user who configured his routine to only run ā€œonceā€ which translates to the option of ā€œrepeat: Neverā€.
When this configuration is set, once the routine ā€œrunsā€, it is removed from the list.
I know you mentioned it ā€œfailedā€ the first time, but it can happen that the commands were sent to the devices, but they didnā€™t respond as intended.
So, please verify the routine was configured to execute repeatedly.

60

Sorry about the late reply, @Wajo357
I havenā€™t received news from the team, but Iā€™ve seen these tickets have been discussed internally but I have no further info.
Iā€™ll ping them again.

61

Thanks for the response.

62

The routine has been is use for many months, possibly even a year or more without being touched so can confirm it was set to repeat.

Then suddenly its gone, twice, after being recreated from scratch with the same name.

I recreated a 3rd time with a new name and it has not deleted itself, yet anyway.