ST not reacting to presence


(Paul Travis) #1

ST is very slow or not reacting to my wife’s presence (iphone) , even though it is showing as present on the my home page on the app , it is supposed to disarm SHM but doesn’t any ideas?/


(Mark) #2

Is that a new problem or has it been that way since you tried to set it up?

Does your wife’s phone have its own login for the ST app or do you login with the same credentials on both?


(Paul Travis) #3

Was working fine , all of a sudden got worse


(Darin) #4

Whenever I have presence issues using phones, I uninstall the app and reinstall. Its seems to fix it. I also make the geofence a little bit bigger in the app as well.


(Paul Travis) #5

It’s happening again , this time Sharptools not registering presence :cold_sweat:
Ooops my fault Wi-Fi off on phone …DOH!!!