ST not honouring their 5% deal

@tyler1 I am a brand new ST customer – my starter kit is on its way to me in the mail. But despite the “5% off for your first order” deal that splashes on the ST website, they charged my credit card without giving me the 5% off. I have emailed shop@ multiple times, and even tried support@ hoping someone will care. As a brand new customer I am already not impressed with my ST experience and I haven’t even hooked up the hardware yet!

I’m sure they will take care of you. Since V2 rollout their response time has been a bit long.

This post got attention and they have issued the 5% credit.

On a side note regarding the white bar in the picture covering your email, if you are that worried about keeping it a secret to go to lengths of adding a white bar I would remove the image altogether since it isn’t that hard to decipher.

My 2 cents.

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I’m not worried about it, just wanted to keep replies in the Community instead of directly to me. :smirk: