ST isn't seeing Wemo switch & Wemo switch is offline

I have an iPhone too. With Android, sometimes you have to clear the cache. With iOS, ensuring that app closes completely usually works. Forcing either to restart from scratch fixes numerous issues (usually).

You’ve uninstalled the Wemo (Connect). You’ve closed the ST app completely. Maybe it’s an issue with the ST platform. I know other LAN and cloud devices have had issues recently too.

OK, thanks for trying to help @bago. One last question: I can’t add any devises using the website for smarthings, right? devises can only be added and discovered by the phone app?

Correct. There are some exceptions (i.e. ecobee and others), but I don’t think that wemo is one of them.

The device ID for mine is the MAC address.

ok I thought so, thanks again @bago

I purchased a new router and had to reset some things and I too can not pair the Wemo switches with smart things at this time. It does not find them during discovery of connected devices. When I try to manually add them going through the switches -> belkin -> wemo light switch, I get a message telling me that my hub needs to be updated. I spoke to support on Fridy and they said I am not the only one receiving this error. Just wanted to let you know it seems like a ST issue at this time.

Thanks @jgravert , I appreciate your feedback :slightly_smiling:

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Thanks @jlevatino1122, I appreciate your feedback :slightly_smiling:

My 2 Wemo devices (light switch and Insight switch) are now listed as “Offline” in the ST app.
They have been working fine for a long time up until a few days ago.
The most recent firmware update for them was about a month ago.
They worked fine in ST right after that update.
They are working fine now in the Wemo app.

Looks like maybe something has changed on the ST side to cause them to no longer be compatible.

I think you are right @btcompute, thanks for the feedback :slightly_smiling:

I’ve just discovered that if I go into the WEMO (Connect) app within Smartthings, the two wemo’s get re-discovered and are recognized again in the Things list.
Hope this won’t have to be done frequently.

I have four switches and they all have this problem from time to time but one of them is always a problem.
I have tried this many times and lately it always comes back as OFFLINE.

The fix I have found is giving up on Wemo. In the last few month I have noticed that in the Wemo app, they disappear less often which may be due to new firmware, but in ST I have got one switch is always OFFLINE no matter what steps I have taken.

I’m hoping thing will improve in the next few months, but if I find other switches that can also do the Auto-off timer functionality built into the switch, I will replace the Wemos.

Hi @xjonx, try this,

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Thanks! I will check it out.:grinning:

I read over that other post and tired what they suggested but, Holy Smokes!

What a pain.

Removed each and every device from every app/automation. Then remove the Wemo devices. Then the Smartapp. Then re-install everything. And the troublemaker Wemo switch is now not detected. I will try resetting the switch locally once I get home. I sure wish Belkin would make a version of this switch that’s Z-wave or Zig-bee. I have far fewer problems with those types of switches. The downside to swapping the Wemos out is that we would loose the built in timer function that we do use a lot.

ST could help things out by not forcing you to remove a device from every automation routine

ST had properly detected my wemo’s for the past few weeks. Working fine for me at the moment.

Some success!

Reading this post and following the instructions ([RELEASE] Enhanced Wemo (Connect)) I managed to get the problem switch working.

After uninstalling the old smartapp and installing the “Advanced” version of Wemo and the device types, I had to reboot my trouble switch. It was then detected by the smartapp but I started getting “Network Id must be unique” errors. Uninstalling and reinstalling the smartapp from the ST app solved this error.

I have been running 5 Wemo light switches for the last couple of days without incedint. In fact I installed the fifth switch today.

Belkin seem to have improved things on their end with new firmware and the Wemo (Connect) Advanced smartapp also seem to be working great.

@ule thanks for the assistance!:grinning:

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If this will make the wemo devices finally work in ST then it will be worth the time to uninstall and reinstall.

Also, look at the Samsung Smart Plug. It works awesome and has a zigee repeater and is a zwave device. Well worth the money in a zigbee/zwave home.

Thanks for the suggestions.

Since installing the Wemo Advanced SmartApp and since Belkin has had a couple of firmware updates, I have not had a problem in a long time.

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I was good but my Wemo Motion Sensor is now offline. The switches are solid though.

hi guys, i am trying to integrate my wemo insight switch in my samsung hub v 2.0

i installed wemo app and my switch working fine and showing all infos.

installed WEMO (Connect) app within Smartthings but the app cant discover my switch.

this is what i get in ST log,

23:10:00: debug getChildDevices(true), children=0
acb88317-06f2-4242-bef3-b0a52abeede1 23:09:53: error java.lang.NullPointerException: Cannot invoke method split() on null object @ line 433

any idea why i am getting the above error?!