# ST Hub loses things HELP!

**URL:** <https://community.smartthings.com/t/st-hub-loses-things-help/119033>\
**Category:** Devices & Integrations\
**Created:** [February 15, 2018, 2:41pm UTC](https://community.smartthings.com/t/st-hub-loses-things-help/119033 "2018-02-15T14:41:28Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![WB70](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/wb70/32/95668_2.png) [@WB70](https://community.smartthings.com/u/WB70)\
**Post date:** [February 16, 2018, 12:55am UTC](https://community.smartthings.com/t/st-hub-loses-things-help/119033/4 "2018-02-16T00:55:05Z")

</div>

FYI John - Here is an updated FAQ that people should use as a reference for logging into IDE 🙂

> [@2018: New Universal Log-in URL for the IDE and access to your web account](https://community.smartthings.com/t/2018-new-universal-log-in-url-for-the-ide-and-access-to-your-web-account/114124/1):
>
> OK, so this actually started in 2017, but it’s really important. 🕶
> 
> You will see a lot of older threads, including some FAQs, throughout the forum that will tell you which URL to start from when you need to get into your smartthings account. Often there will be a reference to a “Shard.”
> 
> This typically comes up when someone says they signed in but everything looks blank, no smart apps, no devices. That usually means they accidentally got signed in to the

---

_[View the full topic](https://community.smartthings.com/t/st-hub-loses-things-help/119033)._