Seems like the new driver version has been released already. I haven’t have to remove and re-add the devices today, I will monitor over the week and see if keeps stable
Thank you again for your great work on everything and keep eyes on this community and been very responsive. That is really much appreciated and make me keep trusting in Samsung and its Smartthings Smart home ecosystem 
I have been having the issue of no speaker notifications and my scene that plays a favorite hasn’t worked for probably about a month now (my prior issues are noted further up in the thread but things started working again briefly after the early July update). Yesterday I suddenly received one speaker notification but this morning my scene that plays a favorite did not work.
I’m tired of messing around with it, so I haven’t done further troubleshooting and rebooting of devices.
I have not enabled the integration that requires logging in with my Sonos account credentials as the description seemed to say that once I do that I will not be able to go back to the non-integration version I have been using. It sounds like those on the new integration are also not working?
Hi @Natec
I hear you but unfortunately you must to choose the new integration as is a Sonos new rule and Yes! New integration was having issues too, however they released a new driver 2 days ago and so far my speakers hasn’t experience the problem (still working and announcements still playing when it should)
I would say give it a try and report back here. Check out above on my post with the new driver version. You should get that one and test from there if you are using the Production Edge Drivers from Smartthings.
Of course do it right, remove the speakers manually (if any) and then try the new integration by doing add device and search then choose Sonos and follow steps. It should be straightforward
Hi @nayelyz
Unfortunately, I have found an inconsistency on this new driver. I already have some announcements set at home and those randomly and most of the time does no play at all.
Sonos decides shows online all the time and even if I do the “play message” on each, it reproduce what I put there, but it’s not playing/reproducing what I have on routines
Yep, I am seeing this too but sporadically. Can’t seem to find a pattern to it but requesting a message to play from the driver seems to fix the issue for subsequent routine driven announcements… until the next time it happens that is 
Possibly/probably my imagination but it seems more frequent on older generation speakers 
You are right! Same behavior. Unable to tell where exactly stops working
not sure how old but I have the Roam first gen and getting the same
Hi, @ascernas77, @TheHundredthIdiot
To report this, I need the following information, please:
Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
Enable support access to your account:
1. Go to the SmartThings Web (my.smartthings.com)
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
1. In the [Advanced Users app]( SmartThings. Add a little smartness to your things. ), enter the “Hubs” section
2. Enter the corresponding Hub and click on “Dump Hub logs”
3. Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
4. You’ll get a green box at the top confirming the Hub logs were requested.
Will do but, typically, everything has been very well behaved since my previous post 
(this’ll jinx it now!)
Hahaha same here.
It happened to me today Sept 7, 2025 at 8:48am GMT -6 on the Good Morning Routine that has one of my Sonos to play an announcement and did not play anything.
This routine is not new, it has been years with it and couple with the Sonos
I requested the Dump logs 2 mins later and my account is enabled already
And my ST account use the same email as this forum
Let me know
Thanks
Sonos did a lot of updates this week to the app and firmware. I did mine today (app, devices) as my Beam wasn’t working consistently and it was a very messy process (needed multiple steps, re try update, power cycle, etc). Some local NAS stuff now seems screwed up. After about 30 minutes, it seems to work again. I’d do this and then test ST routine.
Hey! Than you but I already upgraded Sonos and last week I rebooted my entire network but seems it’s inconsistent.
The weird thing is that I have the speakers set as announcement in other routines and those seems to be working fine. I already remove and readded the announcement section but not luck
You might make sure everything got updated. For some reason, the automatic update didn’t happen, and I had to separately update two different devices and download the updated app from the Apple store.
Hi, @ascernas77
Thank you for the information you provided. I shared it with the engineering team, and they mentioned that it seems related to the token expiration. They will work on an improvement for this, and we’ll let you know once it is released.
Thank you!
Hi, @ascernas77
The engineering team told me the change was released to the driver yesterday so you should have received it. Please let me know the behavior you observe now.
Hi,
This is the one I have, so seem like the latest one
Will let you know how behaves during the week
Thank you
It has now been a while since I had these issuea.
I have upgraded my Sonos speakers that were showing these issues to the current generation (Play:1 to Era 100 & Playbar to Arc) and I have not had a problem since…
Looking at recent posts this is probably a coincidence but just making the observation for information. My experience of this issue was intermittent but since upgrading on the Sonos side status reporting and announcements have been rock solid… 
Hi @nayelyz
Just wanted to give you an update. So far the Sonos speaker has been working flawlessly with the routines (announcements). So I think they fixed it. Hope it will keep in this way ongoing
Thank you to you and the whole team for this effort. Really appreciated
Cheers!
