# \[solved\] Smartthings Classic App Welcome Code Not Working - Frustration **URL:** \ **Category:** Connected Things\ **Created:** [February 2, 2019, 4:26pm UTC](https://community.smartthings.com/t/solved-smartthings-classic-app-welcome-code-not-working-frustration/152524 "2019-02-02T16:26:30Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [February 2, 2019, 5:31pm UTC](https://community.smartthings.com/t/solved-smartthings-classic-app-welcome-code-not-working-frustration/152524/8 "2019-02-02T17:31:38Z")
We’ll get you resolved 🙂 ) go to to item #2 in the following thread. > [@FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")](https://community.smartthings.com/t/faq-common-issues-encountered-migrating-from-a-smartthings-to-samsung-account-or-help-my-hub-devices-have-disappeared/147779): > > The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another… I bet you have two home locations with one being empty. Once you remove it, you should be good to go. --- _[View the full topic](https://community.smartthings.com/t/solved-smartthings-classic-app-welcome-code-not-working-frustration/152524)._