"Socket is Unhealthy" - Ecolink Door Sensor


(EDB) #1

I have a new Ecolink z-wave Door Sensor. I had it working fine for 24hrs. Then it stopped sending open/close signals. The status on the Things page always shows ‘Open’. I have deleted the device, taken the battery out for a while, then added it back as a new device.

Per the activity feed it shows:

Replacing client registration
Received new client registration
Socket is Unhealthy
Registering with Client Connect
Registered with Client Connect
Checking connection
Connection is healthy


#2

Those events appear if you’ve enabled the “Extra Debug Events” option in the app Support menu.

Nothing to worry about - it’s just your phone connecting to our servers.

If you continue to have trouble with your Ecolink sensor email us at support@smartthings.com or jump on live chat at http://support.smartthings.com.

Thanks!