###Important Alert added to the SmartTiles Blog:
SmartTiles v5.8: Deployed to Blue & Green Editions. Release notes, etc. (follow this Topic for updates...)
I just setup smarttiles, and it’s really pretty cool. Only problem is the clock tile shows the wrong timezone. My smartthings hub is set right, so the events log is ok, but I can’t figure out how to tell smarttimes to change the tile time zone.
The Clock Tile currently only shows the time of the clock on your browsing device (Tablet, PC, etc.).
Make sure your system timezone is set correctly?
Odd, I was traveling internationally a few days ago, but I’ve been back in
the states for a few days. If I view the dashboard on my laptop the time
is right, it’s bad from my phone browser. I’m not why. Oh well.
Not sure why either… but; may be worth rebooting your phone now that you’re back in your home Timezone?
@tgauchat From the issue from the css topic. Here is the screen shot of the error I get with the preview option and/or the “get launcher” option.
I get this same error on the current link on any browser with the link I was using before.
Exactly the same as @Controlbreak. I tried two different accounts on two different devices Android 5.0.2 and 6.0. I also tried uninstalling the app and reinstalling.
I deleted a dashboard and created a new one. That is when I discovered the issue. I have five dashboards installed.
Can you describe this part in extreme detail please?
SmartTiles does not use any sort of “token” when accessed via the Launcher URL.
So I need to know exactly what is different in the behavior you now observe compared to the past, when using an existing previously functional Launcher URL.
I’ll be honest here guys… We have not changed anything - not a single byte - of SmartTiles since the release of v5.8 over a year ago.
Whatever problem you are encountering is likely due to a change on the SmartThings platform. I have not been able to reproduce it given the descriptions so far. The problem would be conceivably related to the ActionTiles, Amazon Echo, Google Home, etc. outage experienced by SmartThings on past Friday evening.
Perhaps @slagle has some ideas?
While we still are “officially” a few days away from the announced “April 15th” date for withdrawal of SmartTiles support, the universe appears to want to rush that along. I’m not inclined to fight it; we simply don’t have the resources.
Understood. Just wanted to see if you had seen it before.
Details(again only if something jumps out at you, for me to do, I already have actiontiles installed):
I would get a url from preview/launcher.
I would take this url and get it to an old fire (very painful) then I would be required to sign in to ST EDI web.
I would see the dashboard I saw under the preview.
All is well and wife is happy.
Now I get the screen shot you saw with no login prompt. I get this in the ST app and I get this same error in chrome, Firefox, IE, and whatever the old version of a fire uses.
I agree that this is a change in ST that will not/probably should not get any attention.
Thank you for the support you do provide. This is what prompted me to spend money with AT.
The, ummm, “operations” that are executed to bring up a dashboard are very different in these two situations:
Previewing the dashboard in “web view” from within the SmartThings SmartApps preferences pages.
vs Opening the Launcher URL in any external normal browser.
For root cause analysis, it is important to know with 100% confirmation whether or not these two different activities result in the exact same mis-behavior.
And… Determine: Is this the same for everyone experiencing the issue, and how widespread is the issue… And what is the difference in environment or configuration between those who have the problem and those who do not: shard? edition? (blue vs green), etc etc.
Very very few reports so far. Perhaps a good sign that this is isolated to a particular environmental or SmartThings Account condition(s)??
Na02 shard, 5.8 +50 green, Multiple browsers. Android 7.0.1 running ST app 2.3.1 build 211001.
Same error for both situation 1 and 2. Above screen shot is situation one. Below is 2
No… You misunderstand.
By scenario #2, I mean: using an existing Launcher URL … not fetching a NEW ONE from inside the SmartThings App!!!
What happens with AN EXISTING, previously WORKING, LAUNCHER URL COMPLETELY OUTSIDE THE SMARTTHINGS APP?
PS: The frustration isn’t aimed at you … just nobody has given me the above correct specific diagnostic yet.
My bad. No worries about the frustration. You are responding to an issue… on A sunday. Here is a pic of a link I have new using for about a year. Only required the occasional sign on to the ST IDE.
Thanks for the screen shot, Andrew…
###But that is not a “Launcher URL”!
A Launcher URL is of the form:
http://smarttiles.me/?app=33998b6a-d945-4ae2-b043-dfa857ec9d42&shard=NA01&label=Security and Temperature Launcher
(And the Panel reached by that above URL is working just fine for me).
@tgauchat we are probably not explaining this well. From my original post in the Custom CSS thread
"…Launcher URL and Preview Browse for all of my panels from the app. It appears to be oauth invalid_token error. I can get to the dashboards from previously recorded URLs, just can’t get them from the app.
In other words I can access the dashboards from the Launcher URLs I had already saved somewhere. However, if I go thru the APP I can not get the Preview or Launcher URLs, just the errors. Obviously the new dashboard I just created is not saved and I can not get the URL from the APP.
Step by step:
- SmartThings APP > Automations > SmartApps > SmartTiles (Connect).
- Select any dashboard.
- Select View Dashboard & URL.
- Select Preview Browse. (name of dashboard) - Results oauth error (described above).
- Go back.
- Select Get launcher URL - Results oauth error (described above).
The support time frame has been noted for awhile, however just thought you would want to be aware. Knowing this I would at least like to be able to retrieve the last URL for the new dashboard I just added. The other dashboards I already have saved.
Thank-you tremendously for this specific clarification. I have added a few words to make it even more clear.
Anybody reading this… Please let me know if you observe problems that are different from Bill.
I’m not even using SmartTiles any longer but following this thread and just wanted to express how impressed I am Terry is trying to provide support on a Sunday, late for a product with a limited lifespan. Impressive.
Glad to be part of the ****Tiles family.
###Possible Workaround for creating Launcher URL from a SmartTiles Dashboard
I have a possible workaround; since I don’t expect a quick solution from SmartThings:
.2. Select and Open your Location.
.3. Note your shard ID in the URL
- graph.api = NA01
- graph-na02 = NA02
- graph-eu01 = EU1
.4. Open “Installed SmartApps”
.5. Find your child SmartTiles v5 Dashboard in the list of SmartApps / Other
.6. Open the child SmartApp for the desired Dashboard instance for which you don’t have a Launcher URL.
.7. Scroll to the bottom, find and copy the Application ID. It is not labeled:
.8. Use that ID to construct your Launcher URL as follows:
http://smarttiles.me/?app=app id from #4
&shard=Your shard ID from #3
&label=label of your choice
http://smarttiles.me/?app=98985afb-d82b-4abd-b99c-c53cc7bea61a&shard=NA01&label=Security and Temperature Launcher
####Please test and confirm that this works. I will then publish to our Knowledge Base.
Thank you again for the support! I will test this as soon as I can get out of my work firewalled world.
That worked great for me! Thanks so much for your continued dedication and support, Terry. I had sent a support ticket on Sunday and you replied and directed me to this forum posting. I was very surpised by your quick reply and dedication, as I believe everyone has also been here on the forums. SmartTiles owes us nothing, so I thank you again!
The only thing worth noting is after you piece your URL together, I would logout of the IDE and then go to that URL which brings you to the “SmartTiles Launcher” page where you’ll launch it, login to the IDE and then land at your usual Tiles. I had some issues running the pieced together URL while logged into the IDE which I think I recall that always being an issue. Running two separate browsers is another solution.
One more easier solution, if you were not using the SmartTiles.me link like I wasn’t previously and used this link:
Simply remove the /ui?access_token=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx from the end of your link and just put /launch instead. That also worked for me.